• Hi! The plugin is working perfectly and smoothly since years now, thanks!
    But today i encountered an issue, on mobile even if i disable the dates from the back-end (and it actually works on desktop!) they will still be eligible. What could it be? Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey Bbex,

    We’re so glad to hear that the plugin has been working smoothly for you all these years. However, it seems like you’ve encountered an issue on mobile where the disabled dates are still showing as eligible, even though they’re disabled in the backend.

    I took a look and compared the behavior between desktop and mobile, and everything seems to be working fine on both platforms. It’s possible that the issue you’re experiencing is due to a caching problem on your end.

    To troubleshoot this, could you try connecting to a different network or using a different phone to see if the problem persists? This will help us figure out if it’s a localized issue or something specific to your device.

    Let us know how it goes, and we’ll be happy to assist you further. Thanks for reaching out, and we appreciate your patience!

    Best,

    Niel, Input WP Support Team

    Thread Starter bbex

    (@bbex)

    Hello! Thank you for your prompt response! The issue was not only affecting me but all of our users as well. After conducting a thorough investigation following your suggestion regarding the caching problem, we have discovered a conflict with the W3 Total Cache plugin. Once we disabled the plugin, the data picker started functioning smoothly on both desktop and mobile. Thank you for your assistance!

    Hey Bbex,


    Thanks for the update! I’m glad disabling the W3 Total Cache plugin resolved the issue for you and all your users. Caching conflicts can cause problems, so it’s a good idea to consult a caching expert for future caching-related matters. If you have any more questions or need further assistance, feel free to reach out.

    Best,

    Niel, Input WP Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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