Hi, @sdental11
www.ads-software.com has no control over your website’s accounts nor domain.
Now when I try to log in it says my account has been disabled so I emailed the forum password account and it seems they can’t do anything for me.
Your www.ads-software.com forum account has nothing to do with your site admin account. They are 2 different things. This article lists seven ways to reset your website’s password. Any one of them will work and do the job.
Resetting Your Password
Find the one that’s right for you and use that. I personally find this and this to be the easiest ones.
I still want to use the same domain name but it won’t let me because its mapped to another account but I can’t log into the account the domain is mapped to because my account is disabled
You should contact your hosting provider to help you with this.
i got a Critical Error message on every page I clicked on
Try manually deactivating your plugins using one of the two methods listed below, without any Dashboard access required.
(also described here). If that resolves the issue, reactivate each one individually until you find the cause.
1. Reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.
- Navigate to the
wp-contents folder
- Rename the folder
plugins in it to plugins.hold
- Go to Dashboard > Plugins and you’ll see all “missing” plugins have been disabled.
- Then, rename
plugins.hold back to plugins and activate in Dashboard > Plugins all the plugins except the one causing troubles
2. Use phpMyAdmin to deactivate all plugins.
- In the table wp_options, under the option_name column find the
active_plugins field. (Note: The table prefix of wp_ may be different if you changed it when installing)
- On this row, change the
option_value field to: a:0:{}. Save the changes and this will deactivate all plugins.
- Then from Dashboard > Plugins you need to reactivate all plugins, except the one causing you troubles
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hope this helps,
Kind regards!
