Disabled Icon

  • jkejke

    (@jkejke)


    3 years ago

    I’ve tried many configurations including linking to an extension and now a queue. Different browsers and OSes. The icon has a parameter in the tag of disabled=”disabled” and the icon has transparency as a sort of greyed-out state. The crazy thing is if I edit the HTML in my browser’s inspector and delete the parameter saying disabled=”disabled”, the icon shows full opacity, and clicking it works and runs the chat as normal. What is causing the plug-in to add that parameter to the tag? Thank you.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @jkejke

    The issue is that URL is not properly configured on 3CX Management Console.

    Please make sure that you have specified the following URL “https://ctitechnicalservices.com” by executing those steps:
    https://www.3cx.com/docs/manual/live-chat/#h.vyesuv769zft

    Thread Starter jkejke

    (@jkejke)

    Thank you. This is exactly what I have done. I followed those directions. this is the tag: `<button id=”wplc-chat-button” title=”” disabled=”disabled” class=”button_3Kb46 minimized-button_3cubb bubble_Shtpk” style=”fill: rgb(255, 255, 255);”>

    again, if I delete the disabled=”disabled” argument, it works fine. I might just write some javascript to remove it clientside. Which is stupid but here we are.

    Thread Starter jkejke

    (@jkejke)

    Wait. How did this get marked “resolved”?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    @jkejke please send us email to [email protected] to check both the configuration of your 3CX and WordPress.

    Thread Starter jkejke

    (@jkejke)

    I emailed that address. No response.

    Plugin Author wordpress3cx

    (@wordpress3cx)

    @jkejke can you please email us again. Also include a reference in the body of this forum thread.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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