Disappearance of Downloadable product creation tab on dashboard/admin

  • Resolved docakp

    (@docakp)


    6 years, 7 months ago

    Dear support team,

    My woo commerce was just fine for a while. Recently, I wanted to have multivendor function.
    So, I installed WC vendors and now I could not find the place to choose the type of product.
    Before, I could choose the product type and number of times for the download when I want to create downloadable product from dashboard.

    I cannot find the place to set up the product price as well.
    Before, I could see the boxes to set the prices of the product, also.
    I tried testing some apps (such as woo commerce stock manager, woo product manager) and now facing difficulties even after deactivated/deleted those apps.

    Kindly help and instruct what I need to do to regain those functions.
    Thanks in advance.

    Regards,
    AK

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter docakp

    (@docakp)

    Dear Support team

    Thank you for your recent kind reply and support.

    I am responding your statement from the email

    From your subject it looks like you’re wanting to create some digital products and offer them for sale. You can do that in core WooCommerce by following these steps,

    https://docs.woocommerce.com/document/digital-downloadable-product-handling/

    Please let me know if that helps or if you have any other questions.

    I know how to create digital product in core Woo Commerce but I cannot find the place in your core!
    They just go missing after installing WC vendors and some other available extension.
    I uninstalled them but the core has changed and cannot find the original downloadable creation areas any more!
    That is the issue.
    Please kindly help how to repair this.
    No matter I uninstalled or deleted those extension plug in the changes and the settings for those extensions are left behind.
    When I reinstalled those extensions, those changes are there and obviously they don’t get deleted when I deactivated and unistall them.
    I even uninstall the core woo commerce and reinstall and tried to start from beginning but also in core Woo Commerce, settings and products I created before uninstallation are still there.
    I think the issue is those extensions had blocked the downloadable product function permanently until I purchase the Pro version of their extension. ( I even contacted WC vendors and they said that I could only get downloadable function activated when I purchase Pro version. ) I am just testing them out and having a lot of trouble here.
    Please kindly help me.
    Thank you very much for your very specific fact by fact reply and support.

    Regards,
    AK

    Laurena Rehbein

    (@lrehbein)

    Automattic Happiness Engineer

    Hi @docakp,

    You already have a thread here:

    https://www.ads-software.com/support/topic/price-setting-and-downloadable-product-missing/

    I am going to close this one, please do reply to the other so we can further help, in one place!

Viewing 2 replies - 1 through 2 (of 2 total)
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