Disappearing menu after update

  • Resolved charlotte

    (@charlotte23)


    7 years, 9 months ago

    Hi Peter,
    As requested I checked the add with shortcode options and it isn’t on.

    Since update it’s gone on both pilateswitheimear.ie and also I use it on vintagecutflowers.ie as well and it also vanished. They are on different servers if that’s any help.

    I can swap plugins if I have to but if you want to investigate then please do.

    ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • Peter Featherstone

    (@peterfeatherstone-1)

    Hi Charlotte,

    It’s strange because I can see the plugin is being loaded on your page as the body class is being added but the html is not which is why I asked about the Use Shortcode option being on.

    The only other explanation is that the wp_head() or wp_footer() calls are not in your header.php and footer.php files respectively.

    Can you please check that?

    Peter

    Thread Starter charlotte

    (@charlotte23)

    Both of those sites are from 2014 originally and use 2012 child themes so maybe that’s a clue.

    They do both call wp_head() and wp_footer() properly.

    • This reply was modified 7 years, 9 months ago by charlotte.
    Peter Featherstone

    (@peterfeatherstone-1)

    Hi Charlotte,

    Is it possible to take this over to email as there is nothing obvious from looking at your site from the outside.

    As a start can you export your settings and send them to me at [email protected] so I can see the exact settings you have and if there is anything obvious.

    Peter

    Thread Starter charlotte

    (@charlotte23)

    sure – I just sent the settings from both sites to you.

    Peter Featherstone

    (@peterfeatherstone-1)

    Hi Charlotte,

    According to your export files you do have the Use Shortcode option turned on.

    Please check again and advise

    Peter

    Thread Starter charlotte

    (@charlotte23)

    I just looked and it wasn’t ticked – but then I realised that the buttons are slightly unclear – so it looks like “on” isn’t ticked therefore it is “off” when actually when “on” seemingly isn’t ticked it is “on”.

    Hope that explanation helps anyone else with the same issue on old sites post upgrade. Neither site has ever called the menu with shortcode.

    Thanks for helping me with this.

    Peter Featherstone

    (@peterfeatherstone-1)

    Hey Charlotte,

    I see the confusion and will see if I can improve on this in a future release.

    Thanks again

    Peter

Viewing 7 replies - 1 through 7 (of 7 total)
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