Disappointing

I had the same problem. After Installing/Uninstalling several times I finally found that Jetpack was affecting mine. Tweaked some settings and it’s working pretty good now. Increased my GTMetrix and PageSpeed scores a fair amount and shows a lot more compression than Smush. Not positive how accurate the % is though.

Hi,
I’m sorry you had a disappointing experience while using ShortPixel but as @mechanicman mentioned, it is likely that the issue was related to JetPack.
“I restored the library to the originals but it wouldn’t update “: this problem is most likely related to some WordPress or server side caching. Just flushing the cache would have solved the issue quickly.

It would have been much faster and it would have saved you a lot of time and frustration if you had contacted us first to assist you with this issue.

I realize that it is unlikely but if you’re still considering using ShortPixel please do contact us and we’ll be happy to assist you.

Kind regards,
Alex

I don’t have JetPack on the site. I assumed it was a caching issue but I flushed the cache, multiple times, and that didn’t resolve the issue.

• This reply was modified 6 years, 4 months ago by StellarShift Web Design.

Sometimes there is server-side caching that cannot be flushed that easily. One way to easily check this is to add at the end of an image URL “?anything” and this will force the new image to be loaded.

Is there any reason why you didn’t contact us for assistance in this matter?

Thank you,
Alex

Fortunately, my hosting service makes it really easy to flush the server side cache so I don’t think that’s the problem. Needing to contact tech support to even get it working wasn’t a good first impression, so I decided to not spend the time messing with it and move on to another option.

Our plugin is active on over 100K websites hosted on thousands of different webhosting providers. I understand that it can be frustrating for you not to work as you expected “out of the box” but in most of the cases contacting support can help you figure out the solution to your problem very quickly.

Also, I understand that you believe that your hosting provider “makes it really easy to flush the server side cache” but maybe next time when you encounter an issue with an image that won’t change just give it a try and add “?anything” at the end of the image URL. This way you’ll force the webserver to read the actual image on disk and ignore the cache.

I’m telling you this also because you wrote “The image quality was really bad and unusable on all three settings” which, in my opinion, proves it that you’re having a caching issue. The Lossless option will return pixel-identical images as you can check yourself easily here.

Have a nice weekend! ??
Alex