Disaster Support

  • The are disaster support and I got cancelled for 3 active licenses, I don’t recommend this plugin it is filling the database with entries that you never see. The plugin full of errors

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mark Westguard

    (@westguard)

    This review relates to our paid PRO edition.

    Customer service is our number one priority as I believe is evident in our other 5 star reviews.

    From our side, customer was found to have been requesting support and upgrades for our PRO edition across multiple hostnames (at least 6) simultaneously despite only having a single site license. Despite numerous grace periods to correct this, and promises from the customer to upgrade, they unfortunately continued to request support and upgrades outside our terms of use. After several months later and recent abusive emails from this customer, a decision was made to terminate the license and they were refunded in full for all current subscriptions.

    We are entitled to protect our business and the wellbeing of our team. This is the one and only time we have had to terminate a license and it is unfortunate it came to this. We try to work amicably with all of our customers.

    Our plugin does not fill the database with entries you will never see. We are extremely responsive to any bugs found in our software.

    • This reply was modified 2 years, 1 month ago by Mark Westguard. Reason: Clarified customer had a single site license. The '3 active licenses' were WS Form PRO Personal edition and two add-ons
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This topic has been closed by the moderation team, @canadawebmaster

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Disaster Support’ is closed to new replies.