Disconnect Domain and Make New Site

  • Hello,

    I am working with a group who would like to run two different websites from one account, with two different domain names. We have one site using a wordpress plan and domain, and another domain we intended to use for a different site.

    To set up a new, seperate site I think we should have clicked ‘Add New Site’ in the dashboard, and then set that up with a different domain. However, we have accidentally added the second domain to the first site rather than create a new one for it.

    I cannot now create a new site using that domain, as it says it is already mapped to a wordpress site. I have been looking in the ‘domains’ section of the ‘upgrades’ menu on the first site, but am unable to see how to remove the second domain from it.

    In case it is relevant, I am using an ‘admin’ account which we all have access to. However, the second domain may have been added by a different account, the ‘site owner’ – I am wondering if this is making a difference to whether I can remove the second domain or not?

    Please can you tell me how to disconnect this second (non-primary) domain from the first site, so I can then go and use it for a second, unassociated site.

    Many thanks.

    [Edited for more clarity on situation]

Viewing 2 replies - 1 through 2 (of 2 total)

  • This is NOT a WordPress software issue. This is a hosting issue, and there’s nothing we can do to help you here.

    For the avoidance of doubt, please note that you’re currently at www.ads-software.com, where the free and 100% open-source WordPress software is developed and supported. www.ads-software.com does not host any user websites… so you’re surely at the wrong place.

    You’ll need to get in touch with your hosting provider — the company you’re paying to host your WordPress site, and where you have the “account” you mentioned.

    From the sound of it, it seems you may be using the WordPress.COM hosting service (note: different from www.ads-software.com, where you are now). If this is the case, use their official support channel so their support staff can address your account issues for you: https://wordpress.com/support/contact/

    If you’re not sure where your WordPress site is hosted, please provide one of the domain names in question so we can look up the host for you.

    Good luck!

    What’s the difference between www.ads-software.com and WordPress.com?

    Thread Starter musicalspirits

    (@musicalspirits)

    Thanks @gappiah, sorry for the misunderstanding, trying through WordPress.com now!

Viewing 2 replies - 1 through 2 (of 2 total)
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