Disconnect from CC

  • Resolved Jelfsy

    (@jelfsy)


    5 years, 8 months ago

    Hello

    This plugin looks great and just what we’re after.

    However, it seems that I didn’t complete the connection process completely, and I can’t start it again.

    The ‘Connect with Constant Contact’ button has gone implying it’s connected, but I don’t believe it is, as I didn’t go through the whole connection process.

    Any advice as to how I can start the connection process again would be greatly appreciated.

    Uninstalling and reinstalling doesn’t do the trick, as it retains the data.

    Many thanks
    Matt

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @jelfsy Matt

    Can you confirm it’s this admin page that you’re looking at? Prepend it with your domain in question, if needed to visit it.

    /wp-admin/admin.php?page=wc-settings&tab=cc_woo

    As is, it’s potentially connected because it’s no longer showing. Not an absolute guarantee as you’ve kind of noted already.

    When you were first trying, did it prompt you to log in to your account at all? or did it just refresh the page with the button gone?

    Thread Starter Jelfsy

    (@jelfsy)

    Hello

    Thanks for your reply. Yes, this is the page I’m looking at.

    I’ve a feeling that a previous admin on the web site might have had the plugin installed at some point, as when I installed it I just didn’t get the ‘Connect with Constant Contact’ option.

    The issue is I can’t see any trace of new lists related to WooCommerce, and my test customer didn’t import.

    Is it possible I can resolve this by removing the plugin and manually cleaning up the tables in phpMyAdmin to remove all data?

    Might that prompt the ‘Connect with Constant Contact’ option when I install it again?

    Many thanks for your help,
    Matt

    Plugin Author Constant Contact

    (@constantcontact)

    A primary option to try removing would be cc_woo_import_connection_established from the wp_options table.

    Other options that we have are below, if you want to be a complete-ist for clearing:

    cc_woo_api_user_id
    cc_woo_first_connection
    constant_contact_for_woo_has_setup

    Plugin Author Constant Contact

    (@constantcontact)

    Quick question to help us possibly narrow down sources of conflict. Do you happen to have Slider Revolution installed on your website?

    Thread Starter Jelfsy

    (@jelfsy)

    Hello again

    We do have quite a few plugins, but not this one.

    Regarding the wp_options table, it seems that the files you mention are removed upon uninstall, as they are not appearing in our database.

    I’m not sure what else to try now. It seems there isn’t a way to reconnect the plugin to a CC account.

    Thanks for your help so far.
    Best wishes, Matt

    Plugin Author Constant Contact

    (@constantcontact)

    It does appear that we delete the CC_CONNECTION_ESTABLISHED_KEY option during deactivation process which is going to be the cc_woo_import_connection_established key specifically. However the others appear to be left intact. I am passing this thread along to others involved with the plugin to see what we can do to address usability issues like this.

    Thanks for your patience and feedback thus far.

Viewing 6 replies - 1 through 6 (of 6 total)
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