Disconnected jetpack and website lost from “my site”

  • Resolved fastestrabbit

    (@fastestrabbit)


    2 years, 11 months ago

    I’m helping out a friend to restore and make live his website on new hosting.
    Backup is successfully restored on new hosting and domain is pointing to it.

    Still the website is saying 404 error.
    Referred to documents saying need to disconnect and reinstall jetpack will solve the problem.
    I got into wp-admin and disconnected the jetpack and was redirected to wordperss home saying ” You don’t have any WordPress sites yet. Would you like to start one?”

    I’ve lost the connection to my wp-admin
    also, the website is not live.

    can anyone help me out here?
    Thanks in advance

    • This topic was modified 2 years, 11 months ago by fastestrabbit.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @fastestrabbit

    I’ve just taken a look into the website you’ve mentioned, and I can see that it isn’t loading because of an SSL issue.

    This is unrelated to Jetpack since it’s the SSL certificate that’s being flagged as invalid by the browser; I’d highly suggest reaching out to the new hosting provider so they can re-issue a valid SSL certificate for the website (changing hosting providers does require a new SSL certificate to be generated with the new/current host), the website should then load correctly.

    The issue you have happening with the WordPress.com dashboard mentioning that you don’t have any WordPress sites is expected behavior, this occurs when Jetpack is disconnected from your WordPress.com account, so I’d suggest sorting that out after the website is fixed first; you can then proceed to reinstall Jetpack and reconnect it as explained in our guide:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    Let us know how this goes.

    Thread Starter fastestrabbit

    (@fastestrabbit)

    Hello @muffinpeace
    thank you for the input.
    I’ll try and update here at earliest.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Sounds good, let us know when you get it fixed and we can take another look at the Jetpack Connection.

    Thread Starter fastestrabbit

    (@fastestrabbit)

    hello @muffinpeace @lastsplash

    Installed ssl certificate and now i can acceess “/wp-admin” and installed jetpack. Now the site is back in “My Site” too.

    Thank you for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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