Discount amount cannot be applied when using PayPal payment method.

  • I have the braintress plugin installed on my site, but a week ago I suddenly had a problem with the PayPal payment button sometimes not loading properly on the cart page and checkout page, and when choosing to pay with PayPal, the price at which the automatic discount had been applied changed to the original price at the time of payment.You can provide this page to test to discover the problem.

    The page I need help with: [log in to see the link]

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your concern and I’m happy to help you resolve the issue. Since you mentioned the problem started recently, I’d like to verify if any changes were made to your site around that time—such as adding custom code or installing new plugins.

    If so, could you please deactivate the plugin or remove the code and check if the issue persists? Additionally, running a conflict test can help determine whether a plugin is causing the problem.

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    Once we have more information, we’ll be able to assist you further.


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