Discount in Frontend and Backend are not the same

  • Hi.

    We have a 3% discount on pre paid orders. In the frontend the discount is calculated correctly (say someone orders a product for 100 Euro including tax, the total is 97Euro). But in the backend the amount that is removed from the order is 3 Euro PLUS Tax so more than the correct amount. We have tried to change the options “adding tax to the cart before calculating the fees/discount” and “discount is taxable”. While the first has some impact, the second doesn’t and that seems to be the issue. In the past everything worked well.

    It feels like the setting for “fee/discount is taxable” has simply no effect any more?!

    This might be either an issue with a Woocommerce Update or an update of this plugin or both.

    Could you please look into it?

    Thank you Sascha

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @saschapi,

    We’ve released version 2.10.2 of the Payment Gateway Based Fees and Discounts for WooCommerce plugin. Please update to the latest version and let us know if you still have any concerns.

    Thank you for your continued support.


    Thread Starter saschapi

    (@saschapi)

    Sorry for the late reply. Unfortunately this did not change anything. In the frontend the discount is still correct (e.g. product 100 Euro including VAT, Discount 3% = 3 Euro (inlcuding VAT). In the Backend it’s 3% EXCLUDING VAT and than removing VAT again. This might be something that this issue is also related to:

    https://www.ads-software.com/support/topic/tax-is-not-displayed-correctly-in-the-shopping-cart/

    Thread Starter saschapi

    (@saschapi)

    any News on this?

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @saschapi,

    Sorry for the delay in response as I was on the vacation.

    On Order page, you will see the separation between fees and tax but it will get calculated with the total of order. So, the calculation is the same on frontend and backend.

    I just tested your scenario at our end and it seems to be same every time(I tested with different scenarios).
    On checkout page: https://prnt.sc/7DNlAu0CSk0V
    On Order page: https://prnt.sc/f3rnZPjMRnqT

    It would be helpful if you could share some screenshots of our plugin setup you have on your site.

    Thread Starter saschapi

    (@saschapi)

    This is a screenshot of the settings: https://prnt.sc/OPhFynpZB9Bd (sry German)

    An example of a strange order I can show this screenshot. This is a manual order that has been added in the backend. But it would be the same if the order was initiated from the fronted. Once I pick the payment type that has the discount attached to it, the discount is automatically added. BUT the Discount before TAX is what the complete discount should be. In this case the 2 products together cost 197,24 € (including Tax). 3% discount would be 5,92 € and that would INCLUDE Tax. But instead the 5,92 € are used and TAX is added/deducted as it is a discount: https://prnt.sc/E7nevIqoP30I

    I tried every combination of TAX settings, the result is the same every time. With the settings above, the frontend does the right discount including tax: https://prnt.sc/qIcYnEcCwezG

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @saschapi,

    Could you please create the ticket here on our support tool so that we can communicate in detail?

    Thread Starter saschapi

    (@saschapi)

    I just did.

Viewing 7 replies - 1 through 7 (of 7 total)
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