Discount Rules – 1st Purchase Error

  • Resolved nematoth

    (@nematoth)


    8 months, 3 weeks ago

    I have the latest version of WordPress, Astra theme, and your Discount Rules plugin, but when I apply the 1st purchase discount it is not functioning as expected.

    We have had to several users fail to get their discount due to the fact their first attempted purchase had a cancelled status in both Stripe and WordPress (for various reasons like abandon, wrong credit card details) and then when they came back to complete the purchase, and re-enter all the details, the discount rules were not applied.

    I believe this is because your plugin check for 1st time purchases needs refined/refactored to ‘exclude’ orders where the status is ‘cancelled’.

    • This topic was modified 8 months, 3 weeks ago by nematoth.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support haripradeepa

    (@haripradeepa)

    Hello,

    Thank you for reaching out. This is Hari Pradeepa from the Customer Support Team.

    Our Discount Rules plugin will automatically apply discounts based on the billing email address. As there is a previous order with the same email ID, in cancelled status the discount may not be applied.

    To assist you promptly, could you please submit a support ticket on our website at?https://www.flycart.org/support?and provide us with the following:

    • Screenshots of discount rules configured
    • Cart page screenshot indicating the issue
    • Video screen-cast indicating the issue
    • Site URL

    By providing these details, we’ll be better equipped to address your concerns and provide you with the assistance you need.

    Looking forward to assisting you on this.

    Thanks
    Team Flycart

    sangeethasrinivasan

    (@sangeethasrinivasan)

    Hey there?@nematoth

    Just wanted to followup,

    Since we have not received any response, this conversation has been closed.
    If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://www.flycart.org/support our support engineer will be available to assist you with your inquiries.

    Thanks,
    Team Flycart.

Viewing 2 replies - 1 through 2 (of 2 total)
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