Discounts doubling in cart on demo

  • Resolved maestro211

    (@maestro211)


    5 months, 4 weeks ago

    This plugin showed a lot of potential and after comparing so many I was excited to test and implement on my website. However basic discount rules don’t show correctly on the cart in your demo. Not even the default rules.

    The use case I was testing was adding 10 items to cart so it would trigger the Bulk / Tier discount. I disabled all other discount rules. This worked fine. I then changed the setting in the discount rule to show as coupon not affect product price. This made it show twice in the cart and doubled the discount. I also wanted to be able to use another individual coupon code – so I used your default ‘blackfriday22’ from the demo, and this didn’t work, it showed in the cart but with no discount value.

    I then changed the setting Apply highest discount only to apply all discounts, then the blackfriday discount showed, but it showed twice also!

    Disappointing as I expected a lot more from a plugin installed so many times with so many positive reviews. No updates in 2 months either, worried there will be bugs all over.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    Thank you for reaching out. This is Sangeetha from the Customer Support Team.

    Firstly, I would like to express our gratitude for exploring our demo. We sincerely apologize for any inconvenience you may have experienced.

    After conducting a thorough check on our demo, we have confirmed that the discount is correctly applying through Bulk/Tier Discount, even when the option “Show discount in cart as coupon instead of changing the product price?” is enabled. We have recorded a video screencast to demonstrate this:

    It is possible that you may have entered different text in the “Discount label” and “Coupon” conditions, resulting in two labels being displayed. However, please note that the discount will only be applied once. To avoid this, you can simply use the same text in both fields as shown in the above video.

    I hope this clarifies any confusion. We are pleased to inform you that we will be releasing a new version of discount rules within the next week or two. Please rest assured that the current version (2.6.3) is free of any bugs or issues.

    Additionally, we are actively working on V3 of Discount Rules with a new user interface and improved workflow. This may be the reason for the delay in releasing V2, but I can assure you that the recent version is functioning smoothly.

    We highly recommend trying out our free version to see if it suits your needs. Even in the free version, you can set up a Bulk/Tier discount and test it out. Here is the link to download the free version: https://www.ads-software.com/plugins/woo-discount-rules/

    If you encounter any challenges while exploring free version, please do not hesitate to open a ticket at https://www.flycart.org/support. Our team of dedicated support engineers will be more than happy to promptly assist you.

    We are always here to help, so please don’t hesitate to reach out if you have any further questions. We are committed to providing the best support possible.

    Thanks
    Team Flycart

    Thread Starter maestro211

    (@maestro211)

    Hi Sangeetha,

    Thank you for the thorough response and detail. Indeed it seems like using a different label for the discount causes it to show twice. Keeping it the same works fine. We tested from our side as well and this is workable for us, so we have gone ahead with implementing for our website. Look forward to it the new versions as well. Thanks again.

    You are most welcome and that’s great to know. ??

    Feel free to reach out in case of any further queries.
    We would be glad to assist you.
    ?
    Thanks
    Team Flycart

Viewing 3 replies - 1 through 3 (of 3 total)
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