Discrepancy Between PHP Info and WooCommerce Status Report

  • Resolved govisola

    (@govisola)


    3 months, 2 weeks ago

    Dear Support Team,

    I am contacting you regarding an issue I am experiencing with my WordPress site, specifically with the memory limit settings reported by phpinfo() and WooCommerce.

    The phpinfo() report on my website indicates that the memory limit, post max size, and upload max filesize are all correctly set to 256M.

    However, when I check the status report in WooCommerce, it shows that these same settings are set to 1024M:

    • memory_limit: 1024M
    • post_max_size: 1024M
    • upload_max_filesize: 1024M

    I have already contacted IONOS support regarding this discrepancy, but they have not been able to assist me in resolving the issue.

    Steps Taken:

    1. Updated php.ini: I have confirmed that my php.ini file has the following settings:
      • memory_limit = 256M;
      • post_max_size = 256M;
      • safe_mode = off;
      • upload_max_filesize = 256M
    2. Checked .htaccess and wp-config.php: I have ensured there are no overriding settings in my .htaccess file or wp-config.php file.
    3. Cleared Cache: I have cleared all caches, including those managed by W3 Total Cache.
    4. Verified Plugin Interference: I have checked to see if any plugins might override these settings, but the issue persists.

    Could you help me understand why there is a discrepancy between the settings reported by phpinfo() and WooCommerce? Specifically, why does WooCommerce report 1024M when the php.ini and phpinfo() indicate 256M?

    Could you please help me identify the root cause of this issue and suggest any potential solutions to ensure the settings are consistent across my site?

    Thank you in advance for your support.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • Thread Starter govisola

    (@govisola)

    Hi @shameemreza

    thank you for your response. I will not follow the suggestions of the AI. Thank you also for the info about staging.

    Hope this bug will be fixed soon.

    Best

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @govisola,

    Hope this bug will be fixed soon.

    We will continue to monitor the progress on this issue and follow-up with you once we’ve got an update to share.

    Thanks for your patience and understanding.

    Thread Starter govisola

    (@govisola)

    Hi @ckadenge

    thank you. It is very kind of you.

    Thread Starter govisola

    (@govisola)

    Hi @ckadenge

    sometimes when I open my WooCommerce store, the screen briefly turns black for a split second. Is it also cause by the bug we spoke in this thread?

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello govisola,

    Thank you for your message.

    I checked your site and did not notice the screen turning black.
    This could be related to your site’s theme or other elements responsible for appearance.

    Sometimes the website’s background color loads first and then other elements load.
    This could appear like a black screen for a split second.

    For better understanding, could you record a video and share it with me?
    This will allow me to see what you are seeing.

    Looking forward to your response. ??

    Best regards.

    Thread Starter govisola

    (@govisola)

    Hello @doublezed2

    thank you for your response. Sure, as you can see from the short clip here when I open the store giuseppegovinda.com/store the page turns black for a short time. It doesn’t always happen. I would say it happens 50% of the time and doesn’t happen mobile.

    I am looking forward to hearing from you.

    Best regards.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello govisola

    Thank you for your reply.

    After looking at your video I noticed a slight black overlay between 7 and 8 seconds of the video timeline. Are you referring to this? If not then please highlight the time when it happens.

    I am still unable to reproduce it on my end.
    So this will require further investigation.
    Does this happen with another theme such as Twenty Twenty-four?

    Since we are moving to a new issue, as per forum guidelines I suggest you create a new topic for this problem. This way we can keep the forum organized.

    Have a great day!

    Thread Starter govisola

    (@govisola)

    Hello @doublezed2

    thank you. As you suggested I will create a new topic about this new issue. Yes I am referring on that slightly black thing happens during the video. I will make a new topic and we will discuss it there following guidelines.

    Best regards

Viewing 8 replies - 16 through 23 (of 23 total)
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