Discrepancy in Abandoned Orders / Recovered Orders tabs

  • Resolved sasquatchms

    (@sasquatchms)


    8 years, 7 months ago

    Just installed the plugin yesterday. Last night I personally witnessed a customer begin checkout and abandon their cart from the checkout page via Google Analytics real-time monitoring.

    As of today, plugin now shows one row in the Abandoned Orders tab, but it’s empty with no customer or order info shown: https://i.imgur.com/eRRenJm.png

    Plugin also shows stats (1 order abandoned totaling $XXX.XX…) in the Recovered Orders tab: https://i.imgur.com/A2sGlj7.png

    Is this normal behavior? Why is there a row but the Order and Customer info does not show in Abandoned Orders tab? I expected the customer and order info to be captured, and an email sent by the plugin. How do I know if an email has been sent to the customer?

    https://www.ads-software.com/plugins/woocommerce-abandoned-cart/

Viewing 1 replies (of 1 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Thank you for providing the screenshots of your site.

    1) For the abandoned Order issue:

    Abandoned cart plugin lite version captures abandoned cart of logged-in user and guest user (non logged-in user). Cart is declared as the abandoned once set time for setting “Cart abandoned cut-off time” is reached, and same cart is displayed as the abandoned under the “Abandoned Orders” tab of our plugin.

    Please check the screenshot of the settings page: https://screencast.com/t/12z5sQZc6

    2) For the recovered Order issue:

    If the client purchase / place the order via abandoned cart email notifications then it is considered as the recovered cart. And recovered order will display under the “Recover Orders” tab of our plugin.

    When the?order is placed via PayPal and the customer completed their payment process but somehow customer do not able to reach to order received page then it is not considered as the recovered order. And It will not display in the Recover orders tab. But those order will be deleted from the abandoned order list.?

    3) For sent email tab:

    Currently, our Abandoned Cart Lite plugin do not provide the “Sent Emails” tab. However, this feature has been included into the WooCommerce Abandoned Cart Pro plugin in which the abandoned cart reminder email shows in the “Sent Emails” tab. ?

    If the issue still persists with the same then can you please drop an email on tickets at tychesoftwares dot uservoice dot com email address?

    Please let me know that if you have any further queries.

    Regards,
    Chetna Bhutka

Viewing 1 replies (of 1 total)
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