Discrepancy in Net Amount of Transactions and Total Deposits

I am writing to seek assistance with an urgent issue I have encountered with the transaction and deposit amounts in my WooCommerce account. I have noticed a significant discrepancy in the net amounts and the total deposited, and I am unable to reconcile these figures.

Here is a detailed breakdown of the issue:

Total Transactions: I have a total of 356 transactions amounting to $31,322.00 USD.
Fees Deducted: A total of $1,116.55 USD has been deducted as fees.
Net Amount: After deducting the fees, the net amount should be $30,205.45 USD.
Total Deposits: The deposited amount, however, is comprised of 44 deposits totaling $27,785.77 USD.
Current Balance: The current balance shown in my account is $111.38 USD.

Upon doing the math:
$30,205.45 (Net) – $27,785.77 (Deposits) – $111.38 (Balance) = $2,308.30 USD

I am unable to locate where this missing amount of $2,308.30 USD has gone.

To illustrate further, let me provide a recent transaction example:

I received an order of $50.00, and the overview tab in the payments section showed a net amount of $48.42 available after fees.
Subsequently, I received another order of $130.00. After the fee deduction, I anticipated the balance to reflect an additional $125.93 (considering a fee of $4.07); thus, the total should be $125.93 + $48.42 = $174.35. However, the balance only updated to $111.38.

Could you please investigate this matter and provide a detailed explanation of the discrepancy? Understanding and rectifying this issue promptly is crucial for the accuracy of my financial records.

Thank you for your attention to this matter. I look forward to your swift response.

Regards,
John Mejia

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