Disorder with plugin

Hi @jonoon thanks for getting in touch. Could you please explain in more detail the issue you are facing here. Since updating to Web Stories 1.21.0 are you having issues with the Schema Pro plugin you mentioned? If possible it would be useful to see a screen recording of what you are referring to. You can use Loom to record and share this here.

It would also be helpful if you could provide your Site Health information. You can share privately if you prefer.

Could you confirm if this is also an issue when using an Incognito browser?

Hello, thank you for your attention
https://s6.uupload.ir/files/photo_2022-05-26_17-28-49_rlla.jpg
In the first photo
As you can see when we want to add a new product
The schema pro widget is not displayed
https://s6.uupload.ir/files/photo_2022-05-26_17-28-52_dl8r.jpg
But in the second photo, immediately after disabling the web story plugin
The schema pro plugin widget is displayed.
This happened when the web story plugin was updated to a new version
But at the same time, WordPress was updated to version 6
https://s6.uupload.ir/files/photo_2022-05-26_17-41-40_82hp.jpg
In this photo, you can see the site information

@jonoon thank you for the information and screenshots. Could you please share your Site Health Information which can can find here using this form please as I can take a closer look at your setup this way.

Could you please also confirm what browser you are using and if this is also an issue when using an Incognito browser?

Could you also explain what product page you are referring to? Is this part of a WooCommerce setup?

### wp-core ###

version: 6.0
site_language: fa_IR
user_language: fa_IR
timezone: Asia/Tehran
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: -1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/matin/public_html
wordpress_size: 375,34 ??????? (393567890 bytes)
uploads_path: /home/matin/public_html/wp-content/uploads
uploads_size: 256,98 ??????? (269460379 bytes)
themes_path: /home/matin/public_html/wp-content/themes
themes_size: 23,43 ??????? (24569303 bytes)
plugins_path: /home/matin/public_html/wp-content/plugins
plugins_size: 224,07 ??????? (234956506 bytes)
database_size: 6,81 ???????? (7314175321 bytes)
total_size: 7,67 ???????? (8236729399 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: DinaKala (dinakala)
version: 4.5
author: ???? ????????
author_website: https://dinakala.elmfile.ir
parent_theme: none
theme_features: core-block-patterns, widgets, menus, widgets-block-editor, post-thumbnails, title-tag, html5, automatic-feed-links, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-style
theme_path: /home/matin/public_html/wp-content/themes/dinakala
auto_update: ???????? ???

### wp-themes-inactive (1) ###

Twenty Twenty-Two: version: 1.1, author: ??? ?????? (latest version: 1.2), ???????????? ?????? ??????? ??? 

### wp-mu-plugins (1) ###

Elementor Safe Mode: version: 1.0.0, author: Elementor.com

### wp-plugins-active (17) ###

Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, ???????????? ?????? ??????? ??? 
Dokan: version: 3.5.0, author: weDevs, ???????????? ?????? ??????? ??? 
Dokan Pro (Business Plan): version: 3.6.0, author: weDevs, ???????????? ?????? ??????? ??? 
Elementor: version: 3.6.5, author: Elementor.com, ???????????? ?????? ??????? ??? 
Element Pack Pro: version: 6.0.12, author: BdThemes (latest version: 6.0.13), ???????????? ?????? ??????? ??? 
Gravity Forms: version: 2.5.1, author: Gravity Forms, ???????????? ?????? ??????? ??? 
kk Star Ratings: version: 5.2.11, author: Kamal Khan, ???????????? ?????? ??????? ??? 
Rank Math SEO: version: 1.0.89.1, author: Rank Math, ???????????? ?????? ??????? ??? 
Rank Math SEO PRO: version: 3.0.12, author: Rank Math, ???????????? ?????? ??????? ??? 
Restrict Content Pro: version: 3.5.12, author: iThemes, ???????????? ?????? ??????? ??? 
Schema Pro: version: 2.7.2, author: Brainstorm Force, ???????????? ?????? ??????? ??? 
Web Stories: version: 1.21.0, author: Google, ???????????? ?????? ??????? ??? 
WooCommerce: version: 6.5.1, author: Automattic, ???????????? ?????? ??????? ??? 
WP-Parsidate: version: 4.0.1, author: WP-Parsi Team, ???????????? ?????? ??????? ??? 
WP Rocket: version: 3.11.2, author: WP Media, ???????????? ?????? ??????? ??? 
?????? ?????? ??? ???????? ???? ???????: version: 4.8.1, author: Masoud Amini , alireza yousefi, ???????????? ?????? ??????? ??? 
????? ?????? ???? ??? ???? Restrict Content Pro: version: 3.2.4, author: ????? ???????? ????? Update to new  A.Y, ???????????? ?????? ??????? ??? 

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1808
imagemagick_version: ImageMagick 7.1.0-20 Q16-HDRI x86_64 2022-01-22 https://imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 1024M
upload_max_filesize: 2048M
max_effective_size: 1 ????????
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 122 ???????
	imagick::RESOURCETYPE_DISK: 1073741824
	imagick::RESOURCETYPE_FILE: 37500
	imagick::RESOURCETYPE_MAP: 512 ???????
	imagick::RESOURCETYPE_MEMORY: 256 ???????
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.67.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.0.19 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 2048M
max_input_time: 60
upload_max_filesize: 2048M
php_post_max_size: 1024M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.35-MariaDB
client_version: 10.3.34-MariaDB
max_allowed_packet: 536870912
max_connections: 2500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/matin/public_html/wp-content
WP_PLUGIN_DIR: /home/matin/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: ????? ????
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### web_stories ###

web_stories_version: 1.21.0
web_stories_db_version: 3.0.14
web_stories_amp_version: 2.3.0-alpha
web_stories_cdn_url: https://wp.stories.google/static/17
web_stories_dev_mode: false
web_stories_theme_support: ??? ???? ???
web_stories_enabled_experiments: 
	????? ?????: ???? ???
	Caption hotlinking: ???? ???
	Audio hotlinking: ???? ???
	Layer locking: ???? ???
web_stories_libxml_version: 2.9.7

I did not know which one you wanted, so I sent them all
We use Google Chrome browser and there is this problem in incognito mode
Yes I use WooCommerce

@jonoon Could you please try switching back to Web Stories plugin version 1.20.0 temporarily and checking if this also happens with this version? You can get the zip file for the previous version here.

You can then go to Plugins > Add New > Upload Plugin and choose the previous version and overwrite your current plugin.

Confirm the plugin has updated back to the previous version from the Plugins > Installed Plugins page. Now check this once more to confirm if the issue has gone away or if you still see it.

Yes, the problem was fixed by going back to the previous version

@jonoon I will check in with the team to see if there has been anything changed in the new version which could be causing this but in the meantime if you wish to use the previous version to get around this issue then feel free to do so.

@jonoon Just to update you that we believe this may be related to a recently open GitHub issue which is being investigated. You can find more information on this issue here: https://github.com/GoogleForCreators/web-stories-wp/issues/11581.

@jonoon Hello there, Web Stories version 1.21.1 has been released. Could you please update and confirm in an incognito window if the issue has subsided?

Hello. Thank you for your efforts. Yes, the problem has been fixed in the new update

@jonoon Thank you for your update. Glad to hear it has been resolved.