Display Customer Country in Email

Hello @td8000,

Problem is, that this choice is not displayed in the email that the seller receives. This would be important. It’s also not displayed in Backend

Sorry, but I’m not sure if I’m getting the full picture here. The “New Order” admin email should include the customer’s billing address:

Link to image: https://d.pr/i/9bhbtS

Could you please provide more details and attach some screenshots to help us understand what you’re trying to achieve? Also, please attach your site’s system status report.

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response or in a text-sharing service like Gist.

Look forward to hearing back from you.

hello, no problem here is the report:

WordPress Environment

WordPress address (URL): https://ebl-institut.de
Site address (URL): https://ebl-institut.de
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.0.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

Server Environment

Server Info: Apache/2.4.57 (Unix)
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 240
PHP Max Input Vars: 4000
cURL Version: 7.88.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.41-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.6.1
WC Database Prefix: fhjp_
Datenbank-Gesamtgr??e: 13.96MB
Datenbank-Datengr??e: 11.99MB
Datenbank-Indexgr??e: 1.97MB
fhjp_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
fhjp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
fhjp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
fhjp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
fhjp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_actionscheduler_actions: Daten: 0.06MB + Index: 0.11MB + Engine InnoDB
fhjp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_actionscheduler_logs: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
fhjp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
fhjp_duplicator_packages: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_options: Daten: 3.05MB + Index: 0.06MB + Engine InnoDB
fhjp_postmeta: Daten: 1.45MB + Index: 0.17MB + Engine InnoDB
fhjp_posts: Daten: 6.27MB + Index: 0.13MB + Engine InnoDB
fhjp_say_what_strings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
fhjp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_tm_taskmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_tm_tasks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_usermeta: Daten: 0.03MB + Index: 0.03MB + Engine InnoDB
fhjp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
fhjp_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
fhjp_wc_admin_note_actions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
fhjp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
fhjp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
fhjp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
fhjp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
fhjp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
fhjp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_yoast_indexable: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
fhjp_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
fhjp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
fhjp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
fhjp_yoast_seo_links: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 76
custom_css: 2
customize_changeset: 35
et_pb_layout: 15
nav_menu_item: 15
page: 25
post: 3
product: 2
product_variation: 4
revision: 431
shop_order: 28
wp_global_styles: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (14)

Better Search Replace: von WP Engine – 1.4.2
Child Theme Configurator: von Lilaea Media – 2.6.2
Duplicate Page: von mndpsingh287 – 4.5.2
Duplicator: von Duplicator – 1.5.4
Duplicator: von Duplicator – 1.5.4
Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.25.16
Strato Assistant: von Strato – 7.3.0
UpdraftPlus - Backup/Restore: von UpdraftPlus.Com
DavidAnderson – 1.23.3

WooCommerce: von Automattic – 7.7.0
WordPress Importer: von wordpressdotorg – 0.8.1
Yoast SEO: von Team Yoast – 20.7
Divi Carousel Lite: von wowcarousel – 1.2.12
WP Fastest Cache: von Emre Vona – 1.1.5
Sequential Order Numbers for WooCommerce: von WebToffee – 1.5.1

Inactive Plugins (3)

Akismet Anti-Spam: von Automattic – 5.1
Hello Dolly: von Matt Mullenweg – 1.7.2
WP-Optimize - Clean, Compress, Cache: von David Anderson
Ruhani Rabin
Team Updraft – 3.2.15

Must Use Plugins (1)

WordPress automation by Installatron: von –

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop-Basis: #1224 - /anmeldung-ts/
Warenkorb: #1538 - /warenkorb/
Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
Ihr Konto: #1540 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #187 - /datenschutz-und-agb/

Theme

Name: Divi Child
Version: 4.19.5.1674997745
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.21.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

Templates

Overrides: Divi-child/woocommerce/emails/admin-new-order.php
Divi-child/woocommerce/emails/customer-on-hold-order.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-16 00:19:38 +00:00
Options: ?
Notes: 71
Onboarding: completed

Action Scheduler

Abgeschlossen: 105
Oldest: 2023-05-03 12:45:32 +0000
Newest: 2023-05-14 20:57:41 +0000

Fehlgeschlagen: 3
Oldest: 2023-05-03 12:47:47 +0000
Newest: 2023-05-10 00:19:43 +0000

Ausstehend: 1
Oldest: 2023-05-15 20:57:41 +0000
Newest: 2023-05-15 20:57:41 +0000

Status report information

Generated at: 2023-05-15 11:58:54 +00:00
`

to get more into detail:

the customer needs to fill in his country in the checkout form:

https://ebl-institut.de/kasse/

sorry, cannot upload images.

in the sellers email, the filled in country is not displayed:

Rechnungsadresse Tobias DresselKonrad-Celtis-Str. 26281369 Mü[email protected]

Herzlichen Glückwunsch zum Verkauf.

Hi @td8000

Thanks for sharing the requested information above.

I understand that the Country field is filled out by the customer upon checkout, however, it is not showing in the Order Confirmation email, correct?

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order using Cash on Delivery and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!