• Resolved anneng1

    (@anneng1)


    After clicking the debit/credit card button, sometimes the credit card information filling form will appear directly below the button, and sometimes it will be displayed in the form of a PayPal pop-up box.
    Why?

    How can I display it in the checkout page in the first way every time?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @anneng1

    The Standard Card Button usually provides the smart card fields and allows buyers to pay without a PayPal account.

    However, under certain circumstances, buyers may need to log in to an existing PayPal account or create a new one in order to complete the payment with a card. In that case, or if PayPal is unable to load the smart card fields, the popup window opens instead and buyers may or may not be required to create a PayPal account.

    PayPal determines whether a buyer is eligible for guest payments, but you could change the PayPal account optional setting in your account under Account Settings > Website payments > Website preferences to allows more users to pay without a PayPal account:

    How can I display it in the checkout page in the first way every time?

    With the standard card button, you can’t enforce the behavior though, as PayPal is in control of the checkout flow. The only way to guarantee on-site card payments is by using the Advanced Card Processing feature, but this is only available in certain regions.

    In any case, I hope this helps!

    Kind regards,
    Niklas

    Thread Starter anneng1

    (@anneng1)

    Thank you for your detailed answer!

Viewing 2 replies - 1 through 2 (of 2 total)
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