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@mikeweeks I know your question is really old but we hacked a solution to this. In wp-customer-reviews.php, on line 420, replace part of the FROM line like so:

ORDER BY date_time DESC $limit

to

ORDER BY RAND(UNIX_TIMESTAMP(NOW())) $limit

There’s backticks in the original bit around date_time. Ditch those, none needed in the replacement (keep the first part of the line with FROM obviously – I couldn’t copy in the whole thing here due to the backticks).

Doh. Just realized that you were posting a SOLUTION not a question. Wish I’d found yours earlier!!