Hi @esmi,
I agree with you, for a general WordPress support forum your considerations make perfect sense. I would never jump in a general WordPress support thread asking to be privately contacted.
But in this plugin support forum I feel that readers are asking questions directly to me, the plugin author, and sometimes, when I think I can provide a quick specific help, I ask them to let me privately see their test site, so I can debug their issue, or write a few lines of code tailored to their use case.
See, for instance, this thread:
https://www.ads-software.com/support/topic/how-to-search-multiple-fields-in-diff-groups-using-same-keyword?replies=4
I confess I’ve done this several times in this forum, because I didn’t find anything against this practice in the official forum guidelines:
https://codex.www.ads-software.com/Forum_Welcome
So I would like to ask the moderators whether my way of answering support questions, as documented in the above thread, is acceptable or not.
I feel it’s acceptable in a plugin support forum, where in most cases the only person answering questions is the plugin author, but I’ll respect the moderators decision in any case.
By the way, probably @centbanc has been encouraged to seek a private contact by my example.
Sorry for the long post! I’ll wait for your decision on this matter.