Displays plain success/error/exist/… messages after sending form

  • Resolved sn0wtec

    (@sn0wtec)


    3 years, 7 months ago

    Hi, when submitting the form, my screen leaves the website and displays this:

    {"status":"new","msg":{"successMsg":"Thank you, you have successfully registered !","errorMsg":"Something wrong occured","existMsg":"You have already registered","invalidMsg":"Your email address is invalid"},"redirect":""}

    The link to the page I need help with is a boxzilla pop-up, which displays the sendinblue form. The problem is not the cause of boxzilla, as you can scroll down all the way on the main page where I put another form, where the same thing happens.

    The form code looks like this:

    <p class="sib-email-area">
    <label class="sib-email-area">Email-Adresse*</label>
    <input type="email" class="sib-email-area" name="email" required="required">
</p>
<p>
    <center>
    <input type="submit" class="sib-default-btn" name="submit" value="Anmelden" ><br> 
<small><p>Deine E-Mail-Adresse wird nur verwendet, um Dir unseren <br>Newsletter und Informationen zu Sonderangeboten zu senden. <br> Du kannst jederzeit den im Newsletter enthaltenen Abmeldelink nutzen.</p>
</small>
</p>
</center>

    However, I am receiving welcome emails from sendinblue and the contacts also get added. The problem is only that the user gets redirected to this page displaying all the messages.

    Appreciating any help.

    Of course I will delete all of your e-mails (or use fake ones) used for testing purposes.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hi @sn0wtec.

    Thanks for reporting this. We are reviewing now to see how to resolve this. We will update you back here ASAP.

    Thanks,

    Sarah

    Same here.
    The plugin returns JSON content instead of getting the user back to the page he was.

    Plugin Support Dulé

    (@lephenixdelafamille)

    Hi @nicolasbinet do you mind sharing the URL of the page?
    We are looking into the issue.

    Thanks

    Plugin Support Dulé

    (@lephenixdelafamille)

    We’ll get back to you on the topic asap. Thanks for reporting

    • This reply was modified 3 years, 7 months ago by Dulé.

    @dulé, I didn’t forgot the link, the site is under development and I can’t share the URL.

    There is a Gist of the generated code.
    https://gist.github.com/nicolasbinet/7cdd93b76dc877d42d1739c50b16393a

    I hope this helps.

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @nicolasbinet and @sn0wtec,

    I have received an update from our senior tech team and it seems there is conflict with certain WP themes.

    To resolve this please use forms created within the form builder in your Sendinblue account and share these via iFrame. These will work with any theme/plugin.

    Please let me know how you get on,

    Sarah

    Hi Sarah,

    Thanks for your answer, but we’re developing a custom raw theme.
    Is-there anything we should avoid when working with a theme ?
    iFrame is not something we would like to use as we have less control on the design.

    Nicolas

Viewing 7 replies - 1 through 7 (of 7 total)
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