Distinction between Abandoned Cart and Completed Payment is not working right

  • Resolved martinneumannat

    (@martinneumannat)


    2 years, 6 months ago

    I had at least 2 customers who finished the payment and got the abandoned cart emails anyways, and I can confirm this in my email logs, that the abandoned cart sequence was sent after the woocommerce order confirmation.

    Also orders that show up with failed payment in WooCommerce did not get the cart abandoned sequence. So it seems the recognition of an abandoned cart is not working the way it should. Any help on that?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @martinneumannat , can you share the following:
    – Your WordPress version
    – WooCommerce version
    – Cart Lift version
    – PHP version
    – Your Theme

    Once we get this information, we will try to recreate a similar environment and test it out.

    Thanks.

    Thread Starter martinneumannat

    (@martinneumannat)

    – Your WordPress version: 6.0
    – WooCommerce version: 6.5.1
    – Cart Lift version: 3.1.1
    – PHP version: 7.4.29
    – Your Theme: Wellness Pro on Genesis 3.3.5
    I am using WpFunnels 2.4.6 and WPFunnels Pro 1.6.0, that might be interesting for you to know.
    I use SiteGround hosting with their caching plugin, not sure if that is influencing in some way.

    Let me know if you need to know anything else.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Thank you @martinneumannat for the details.

    We will replicate a similar environment and try to re-create the issue. Hopefully, this will give us the opportunity to find a fix.

    I will inform you of our findings soon.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    H @martinneumannat , can help us out with one more piece of information?
    Can you check the email logs to see if the abandoned cart email sequences were sent to the Admin email or to the customer emails for the two cases that you mentioned?

    Do let us know.

    Thanks.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @martinneumannat , I was following up to see of you are still facing the issue.

    Thanks.

    Thread Starter martinneumannat

    (@martinneumannat)

    I got a message from WPFunnels, and they said they worked with you on a bugfix of the issue. I did not do extensive testing after that, but will have an eye on that, if there is any other issue happening, I will let you know.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Thanks. For now, I am marking this thread as resolved. You may let us know if you find any issues.

Viewing 7 replies - 1 through 7 (of 7 total)
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