Distorted logo display on live site

  • anamaria21

    (@anamaria21)


    1 month ago

    Hi everyone,

    I’ve run into an issue with the company logo on our website. On the live site, the logo in both the header and footer looks distorted, as if the background wasn’t removed properly (like it was edited with a low-quality tool). But the original image is good quality and properly sized. I’ve attached screenshots so you can see what I mean.

    Logo display error (Header/Desktop): See

    Footer logo display error: See

    Logo display error (Mobile): See

    Logo on staging – correct display: See

    What’s confusing is that this issue doesn’t show up on the staging site. Both the live and staging sites use the same logo from the media library, so I’m not sure what’s causing the problem.

    A bit of context: Our previous developer used Elementor Pro with an agency license, and since we’re no longer working with them, we can’t update the plugin (we don’t have a license). All other plugins and WordPress itself are up to date. I also found out the developer set up two different headers (one for desktop, one for mobile/tablet) using Elementor Header & Footer Builder and ElementsKits Lite, both pulling the same logo from the gallery.

    The same weird distortion is also affecting the footer logo, but no other images on the site seem to have this issue. I’m not sure if it could be related to a plugin conflict with Elementor, but I’d appreciate any ideas or guidance.

    Thank you.

    Hosting: Cloudways

    Plugins we use (they’re a lot):

    • Breeze (deactivated)
    • Converter for Media
    • Easy Table of Contents
    • Ezoic (we recently re-enabled ads, but they’re off again; still connected to their servers)
    • Elementor
    • Elementor Pro (outdated, due to expired agency license)
    • Royal Addons Elementor
    • ElementsKits Lite
    • Elementor Header & Footer Builder
    • Essential Addons for Elementor
    • Polylang
    • Polylang – Translate URL Rewrite Slugs
    • Connect Polylang for Elementor
    • Pretty Links
    • Presto Player
    • Redirection
    • Redis Object Cache (deactivated)
    • Safe SVG
    • Site Kit
    • Wordfence Security
    • WPS Hide Login
    • Yoast SEO

    The page I need help with: [log in to see the link]

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