Ditty plugin not working

  • hello all,

    I am currently helping my Department to prepare a webpage of my Department from scratch.
    I am using the template which others Department have used.
    No department has this Ditty plugin installed and so we can’t learn from experience here unfortunately.

    When talking our University web admin (he usually handles all this and has also no clue why Ditty is not working) mentioned to me that i need to write here that “our wordpress system has got the special version and special config.php codes.”
    So if someone can help – please let me know which more specifications/informations you need from me to help in this matter.
    Some help on this regard would be much appreciated because I am stuck.

    best regards,
    Abhi

    PS: I have recently used this plugin without any problem for my personal research website.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author metaphorcreations

    (@metaphorcreations)

    Thanks for contacting me. Unfortunately, I don’t know what the “special version or config.php codes” is. Can you provide any insight into that? Also, if you can provide a screencast, screenshots, or more information in regards to how you are setting up your Ditty and where and how you are trying to display it, that would help give me some direction on this.

    Thread Starter abhishekdutta

    (@abhishekdutta)

    Hello,

    Thank you once more for taking this up.
    Our Versiyon of wordpress is 4.9.8

    This is the stable version for our (University) theme. Also, Our all php files has got the static codes and all of the web pages use these php files. So, we can not change our php codes unfortunately.
    Could you still help to see why Ditty is not working ?
    And do you need any more specific information ?

    best regards,
    Abhi



    Plugin Author metaphorcreations

    (@metaphorcreations)

    I can try helping but will still need some more information. I checked the page you originally linked and am not seeing any reference to Ditty in the source code. Please answer the following questions and that will help me proceed with troubleshooting this:

    1. Check your plugins screens and ensure Ditty is still activated.
    2. Are you using a Ditty post, or a legacy Ditty News Ticker post?
    3. Please confirm that Ditty you are trying to display still exists in your admin.
    4. Can you link to a screenshot of how the Ditty is being added to your site? It sounds like you are hard-coding the DItty into your theme files, but since I am not seeing any reference to it in your source code, make sure that still exists.
    5. Please take some screenshots of the edit screen of your Ditty/DNT within the admin of your site.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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