Divi builder admin bar disappears on “shop” page

Hi @fpvflow

This could be the cause of caching, and I’d suggest navigating to WooCommerce → Status → Tools, and doing the following to see if this makes any difference:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear

Next, please clear your browser cache and see if this resolves the issue.

If not, can you try performing a conflict test to see if this might be caused by the theme or a plugin? You can find a more detailed explanation of how to do a conflict test here.

If the issue persists, please share a copy of your site’s System Status Report so that we can better understand your site’s current environment.

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Thanks!

Hello @aguinaldodarla and thanks a lot for your help. I had already tried to clean transient, but I’ve just remade the test cleaning transients with also the template cache, along with the browser cache, with no luck.

Here my system status:

` WordPress Environment

WordPress address (URL): https://fpvflow.it
Site address (URL): https://fpvflow.it
WC Version: 8.1.0
REST API Version: ? 8.1.0
WC Blocks Version: ? 10.9.3
Action Scheduler Version: ? 3.6.2
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 150 MB
PHP Time Limit: 600
PHP Max Input Vars: 12000
cURL Version: 8.2.1
OpenSSL/1.1.1v

SUHOSIN Installed: –
MySQL Version: 8.0.34
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.1.0
WC Database Prefix: fpvwp_
Dimensione totale database: 88.81MB
Dimensione dati database: 72.18MB
Dimensione indice database: 16.63MB
fpvwp_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB
fpvwp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
fpvwp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
fpvwp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_actionscheduler_actions: Dati: 2.50MB + indice: 0.91MB + motore InnoDB
fpvwp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_actionscheduler_logs: Dati: 0.27MB + indice: 0.17MB + motore InnoDB
fpvwp_aws_cache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_aws_index: Dati: 3.30MB + indice: 2.70MB + motore InnoDB
fpvwp_berocket_termmeta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_braapf_product_stock_status_parent: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_braapf_product_variation_attributes: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
fpvwp_braapf_term_taxonomy_hierarchical: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
fpvwp_braapf_variable_attributes: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
fpvwp_cli_cookie_scan: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_cli_cookie_scan_categories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_cli_cookie_scan_cookies: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_cli_cookie_scan_url: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_cli_scripts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
fpvwp_ewwwio_images: Dati: 1.52MB + indice: 1.66MB + motore InnoDB
fpvwp_ewwwio_queue: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_gla_attribute_mapping_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_gla_budget_recommendations: Dati: 0.22MB + indice: 0.14MB + motore InnoDB
fpvwp_gla_merchant_issues: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
fpvwp_gla_shipping_rates: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_gla_shipping_times: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_jetpack_waf_blocklog: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_options: Dati: 9.05MB + indice: 0.33MB + motore InnoDB
fpvwp_postmeta: Dati: 9.42MB + indice: 2.78MB + motore InnoDB
fpvwp_posts: Dati: 34.45MB + indice: 0.55MB + motore InnoDB
fpvwp_shopmagic_automation_outcome: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_shopmagic_automation_outcome_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_shopmagic_guest: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_shopmagic_guest_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_shopmagic_marketing_lists: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_shopmagic_optin_email: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_shopmagic_tracked_emails: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
fpvwp_shopmagic_tracked_emails_clicks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_term_relationships: Dati: 0.11MB + indice: 0.08MB + motore InnoDB
fpvwp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_trp_dictionary_it_it_en_us: Dati: 1.52MB + indice: 0.50MB + motore InnoDB
fpvwp_trp_gettext_en_us: Dati: 0.52MB + indice: 0.55MB + motore InnoDB
fpvwp_trp_gettext_it_it: Dati: 2.52MB + indice: 2.02MB + motore InnoDB
fpvwp_trp_gettext_original_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
fpvwp_trp_gettext_original_strings: Dati: 1.52MB + indice: 1.52MB + motore InnoDB
fpvwp_trp_original_meta: Dati: 0.08MB + indice: 0.08MB + motore InnoDB
fpvwp_trp_original_strings: Dati: 1.52MB + indice: 0.33MB + motore InnoDB
fpvwp_usermeta: Dati: 0.25MB + indice: 0.06MB + motore InnoDB
fpvwp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
fpvwp_uwp_form_extras: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_uwp_form_fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_uwp_profile_tabs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_uwp_social_profiles: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_uwp_user_sorting: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_uwp_usermeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_wc_admin_note_actions: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
fpvwp_wc_admin_notes: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
fpvwp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
fpvwp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
fpvwp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
fpvwp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
fpvwp_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_wc_product_attributes_lookup: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
fpvwp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_wc_product_meta_lookup: Dati: 0.06MB + indice: 0.09MB + motore InnoDB
fpvwp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_wcpdf_packing_slip_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_wcpdf_receipt_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_woof_sd: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_woof_sd_presets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
fpvwp_yoast_indexable: Dati: 0.33MB + indice: 0.13MB + motore InnoDB
fpvwp_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
fpvwp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
fpvwp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
fpvwp_yoast_seo_links: Dati: 0.06MB + indice: 0.03MB + motore InnoDB Post Type Counts

attachment: 538
br_filters_group: 1
br_product_filter: 5
cookielawinfo: 17
custom_css: 2
customize_changeset: 5
et_body_layout: 3
et_footer_layout: 4
et_pb_layout: 17
et_template: 15
et_theme_builder: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
language_switcher: 4
logoshowcase: 22
nav_menu_item: 11
oembed_cache: 2
page: 23
popup: 4
popup_theme: 8
post: 2
product: 253
product_variation: 164
revision: 1409
shop_coupon: 115
shop_order: 7
sl-insta-account: 1
sl-insta-feed: 1
sl-insta-media: 9
wafs: 1
wcs_ruleset: 7
wp_global_styles: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (30)

Advanced Woo Search: by ILLID – 2.87
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.17.3
AyeCode Connect: by AyeCode – 1.2.15
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 4.0.1
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.1.1
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Google Listings and Ads: by WooCommerce – 2.5.6
iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: by iubenda – 3.7.5
Jetpack: by Automattic – 12.5
WooCommerce Load More Products: by BeRocket – 1.1.9.9
Loco Translate: by Tim Whitlock – 2.6.6
Maintenance: by WebFactory Ltd – 4.08
Popup Maker: by Popup Maker – 1.18.2
Side Cart WooCommerce: by XootiX – 2.4.1
Spotlight - Social Media Feeds: by RebelCode – 1.6.4
TranslatePress - Multilingue: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.6.1

UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 1.23.10

UsersWP - Social Login: by AyeCode Ltd – 1.3.25
UsersWP: by AyeCode Ltd – 1.2.3.22
W3 Total Cache: by BoldGrid – 2.4.1
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.4.5
WooCommerce Email Test: by RaiserWeb – 1.2.2
WooCommerce Payments: by Automattic – 6.4.2
WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.6.3
WooCommerce: by Automattic – 8.1.0
Yoast SEO: by Team Yoast – 21.1
WP HTML Mail - Email Template Designer: by Hannes Etzelstorfer // codemiq – 3.4.2
WP Logo Showcase Responsive Slider and Carousel: by WP OnlineSupport
Essential Plugin – 3.6

Embed Plus YouTube WordPress Plugin: by Embed Plus YouTube Plugin Team – 14.2 Inactive Plugins (2)

Temporary Login Without Password: by StoreApps – 1.8.2
WP Easy Updates: by AyeCode Ltd – 1.1.20 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: db.php Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #1499 - /shop
Carrello: ? La pagina non contiene lo shortcode [woocommerce_cart] o il blocco woocommerce/cart.
Pagamento: ? La pagina non contiene lo shortcode [woocommerce_checkout] o il blocco woocommerce/checkout.
Il mio account: #1502 - /account
Termini e condizioni: #2583 - /terms Theme

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.22.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ? Templates

Overrides: Divi-Child/woocommerce/global/quantity-input.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-16 09:57:34 +02:00
Options: ?
Notes: 105
Onboarding: completed WooCommerce Payments

Version: 6.4.2
Connected to WPCOM: Sì
Blog ID: 205334757
Account ID: acct_1MVupNC6aVhkCJk3 Action Scheduler

Completato: 11.187
Oldest: 2023-08-16 02:12:00 +0200
Newest: 2023-09-15 14:31:08 +0200

Operazione non riuscita: 633
Oldest: 2023-02-15 01:10:37 +0100
Newest: 2023-09-05 22:20:02 +0200

In attesa: 6
Oldest: 2023-09-15 14:36:08 +0200
Newest: 2023-09-16 11:11:18 +0200 Status report information

Generated at: 2023-09-15 14:34:01 +02:00
`

No fatal-errors log present there. The conflict seems to be with the woocommerce shop page. Every page I select from woocommerce as “shop page” in settings break the divi editor. If I select another page as shop in woocommerce, I can edit the real shop page with the working builder, but the new page selected as shop is impossible to edit.

Again, thanks for your help!

Hi @fpvflow ,

Kindly note that this forum is dedicated to support related to the free WooCommerce core plugin, and support for third-party plugins and themes is outside our scope of support.

Since the issue pertains to the Divi Builder, I’d suggest reaching out to the respective theme developers for further help with this particular issue.

Here is a direct link to their support page:

• Divi Theme Support

Hope this helps!

Sure, in fact the conflict is with the WooCommerce core plugin shop page and Divi. I’ve contacted them and we are working for a solution.

Thanks for the help ??