Divi contact form X compliance does not work

  • Resolved hannes

    (@hannesertl)


    4 years, 4 months ago

    Hi,
    as soon as I activate Compliant (Version 4.6.10; No Premium), the Divi contact form no longer works. You can no longer click the send button and no more error messages are displayed. Why is that?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @hannesertl,

    Please read this article, it should be mentioned in the Wizard as well:

    https://complianz.io/divi-the-contactform-doesnt-work/

    regards Aert

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    @hannesertl to answer your question:

    You probably activated Recaptcha V3 in your contact form. Because Recaptcha places third-party marketing cookies, you need to ask consent to your visitors before Recaptcha may be activated.

    When going through the Complianz wizard, you should have received a warning that our site uses Recaptcha, and that you need to do some manual configuration regarding Recaptcha.

    Because Racaptcha requires consent in order to comply with the GDPR/DSGVO, Complianz blocks the script. There are two possible solutions:

    1. Deactivate the Complianz Recaptcha integration (Complianz -> Integrations -> Recaptcha). Please note that this is not GDPR/DSGCO compliant.

    2. Configure a warning to visitors, which reminds them to accept cookies before sending the form. This is done in a few simple steps, as described in this article: https://complianz.io/divi-the-contactform-doesnt-work/

    I hope this helps. Please let us know if we can provide any further support.

    Kind regards,
    Leon

Viewing 2 replies - 1 through 2 (of 2 total)
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