Divi Error Message

  • Resolved lreyes13

    (@lreyes13)


    1 month, 1 week ago

    When the latest updated is completed and attempt to “Enable Visual Builder” in the Divi Theme it gives me an error message” There has been a critical error on this website”. Can you provide some assistance on what can be done to correct the plugin update.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • I have the exact same problem. My website is landmarkwest.org.

    Plugin Author DylanAuty

    (@dylanauty)

    Hi @debsher & @lreyes13,

    Thank you both for bringing this to our attention. We have identified the cause of this issue and the team and I are working on a priority update to resolve this within the next few hours.

    I have posted a bit more detail about this here: https://www.ads-software.com/support/topic/divi-error-as-of-10-15-2024/

    I will let you both know via this thread once the issue has been resolved. Thank you for your patience.

    Plugin Author DylanAuty

    (@dylanauty)

    Hi all,

    We have just updated the plugin to resolve this issue in instances where the add-ons are not fully up to date. Please update to version 9.0.43 to resolve the issue.

    Once updated the plugin will check to ensure that the add-ons are up to date, and if they are not, we will not apply the Divi check at all, meaning the error will no longer occur. With that said, I would like to ask that you both also reach out to us on our website so that we can help get your add-ons up to date.

    @lreyes13 @debsher

    Thanks very much! I appreciate your fast response. The website is working again.

    Plugin Author DylanAuty

    (@dylanauty)

    Thank you for letting us know @debsher – Glad to hear things are back to normal! ??

Viewing 5 replies - 1 through 5 (of 5 total)
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