Divi Optin Errors

  • I have gone over the instructions and connected WordPress to Sendfox successfully, but when I test my divi subscribe form, I get an error. The logs show this:

    {"time":"20:10:33 06.05.2024","event":"API_REQUEST","endpoint":"https:\/\/api.sendfox.com\/me","args":{"body":[],"headers":{"Authorization":"Bearer ###_API_KEY_REMOVED###"},"method":"GET","timeout":30},"response_raw":{"headers":{},"body":"\r\n403 Forbidden<\/title><\/head>\r\n<body>\r\n<center><h1>403 Forbidden<\/h1><\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":403,"message":"Forbidden"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}}</p>

    I’ve disabled all plugins that could be interfering one by one and tried again. Not sure what is causing the error. I’ve made sure any blockers are turned off in my browser, anything that might be blocking the form from sending.

    I’m not sure if it’s a file permission causing the 403 or something else. Any help would be appreciated. Thank you!

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  • Thread Starter prairiegirl70

    (@prairiegirl70)

    Update: I uninstalled and reinstalled the WP Sendfox Plugin and created a new key (old one still worked but why not.) I am no longer getting any errors in the logs, but still getting this message on the subscribe form:
    “Subscription Error: An error occurred, please try later.”

    The log looks good, and I’m not doing anything unusual- just trying to subscribe to a list with a test email that works and is not on the list.

    Log: (I removed my personal info below, the system had it correct)
    {"time":"19:20:18 07.05.2024","event":"API_REQUEST","endpoint":"https:\/\/api.sendfox.com\/me","args":{"body":[],"headers":{"Authorization":"Bearer ###_API_KEY_REMOVED###"},"method":"GET","timeout":30},"response_raw":{"headers":{},"body":"{\"id\":REMOVED,\"name\":\"REMOVED\",\"email\":\"REMOVED\",\"country\":\"United States\",\"disabled_at\":null,\"timezone\":\"America\\/Chicago\",\"vanity_path\":\"REMOVED\",\"contact_referrals_enabled_at\":null,\"google_id\":null,\"language\":\"en\"}","response":{"code":200,"message":"OK"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}}

    I’ve reloaded everything, tried again. Same subscription error. My test email never shows up as being subscribed. Not sure why.

    NOTE: All plugins, themes, WordPress, etc are up to date. The Gutenburg form works perfectly (tested it in the footer area) but not the Divi one. Maybe a recent update in that theme is causing the issue?

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