Divi Page Won’t Save With Cache Turned On

  • Resolved prindas84

    (@prindas84)


    4 years, 1 month ago

    Hi, there is an issue with your plugin that is causing DIVI pages not to be able to save.

    When “WP-Optimize – Clean, Compress, Cache” is ACTIVATED, and “Page Cache” is turned ON, then there is a problem with DIVI saving pages.

    When “WP-Optimize – Clean, Compress, Cache” is DEACTIVATED, the problem goes away. Also, if “WP-Optimize – Clean, Compress, Cache” is ACTIVE, but “Page Cache” is turned OFF, the problem also goes away.

    It is only when the “Page Cache” button is turned ON.

    The problem that is caused is the following… When you edit a page in DIVI, then click “Save”, the save icon just spins forever. Sometimes it will come back with an error saying try again. Most of the time you have to refresh the page, at which time an error appears.

    I can see in the Support pages that several other users are also having this issue, but all the threads have been marked as resolved, even though none of them give a resolution to the issue?

Viewing 5 replies - 1 through 5 (of 5 total)

  • @prindas84

    Can you please enable debugging mode, Please add following lines to wp-config.php just before where it says: /* That’s all, stop editing! Happy publishing. */

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );
    define( ‘WP_DEBUG_LOG’, true );

    Then try to re-save the page.

    A debug.log file should be created inside wp-content folder,which should contain error information in it, Please share the file with us.

    Thanks,
    Harshad

    Hi @prindas84

    I can see in the Support pages that several other users are also having this issue,

    Yes we’ve had several other reports, but haven’t been able to reproduce the issue, so not able to fix it. So any extra information could be helpful.

    Before saving, could you also open your browser console to see if there are any other errors reported?

    Thanks,
    Marc.

    Hi, could you try disabling the Scheduled preloader, and see if it fixes the saving issue?

    I’ve just found out that Divi uses a wrong method to purge the cache, which causes issues when the scheduled preloader is enabled. I contacted them in order to fix it.

    Marc.

    Thread Starter prindas84

    (@prindas84)

    Hi @marcusig

    Disabling the Scheduled Preloader has worked. I also had to cancel a Preload that was currently running.

    So when I cancelled the current Preload, and then removed the Schedule, the problem was fixed.

    Thank you. Hopefully you can come to a solution soon to fix the problem without having to disable the functionality.

    Thank you very much for your assitence!

    Hi! I was having the same problem with Divi, but also had an error on Gutenberg posts. It gave me a Json error.

    Ha fallado la actualización. Las respuesta no es una respuesta JSON válida.
    (Error message: The response is not a valid JSON response.)

    But somehow, both in Divi and Gutenberg the changes seemed to be saved anyway.

Viewing 5 replies - 1 through 5 (of 5 total)
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