Divi Theme and Elementor Builder with ElementsKit plugin

  • Resolved zaragolecruz

    (@zaragolecruz)


    3 years ago

    Please help. I downloaded and installed the Elements Kit Lite plugin and started designing. All is ok in the WordPress viewer but some of the elements don’t show up online on any browser. Photos, text, animation on the body section of the page. All elements are from Elementskit

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Benjir Ahmed

    (@benjirahmed)

    Hello @zaragolecruz ,

    I have checked your website and found some JavaScript error in the browser console (screenshot). This issue could happen due to your Caching plugin’s settings. So, I recommend you to disable the caching plugin temporary to check if that resolves the issue or not.

    Let us know your valuable inspection.

    Regards,
    Benjir

    Thread Starter zaragolecruz

    (@zaragolecruz)

    Good day Benjir,

    Thank you for the help. I already disabled the caching on our SiteGround Optimizer, but still the same :(. I figured out that when I set ANY Motion effects on any ElementsKit section/column settings, the elements are not showing up on any browser. Now I can see them all after I set all motion effects to NONE/default. How can I use the motion effects without using the ElementsKit? Or how can I see them working?? Thank you so much!

    Best,
    Zara

    Benjir Ahmed

    (@benjirahmed)

    Hey @zaragolecruz ,

    I have tried to reproduce this issue on my development environment using motion effects from Elementor on some ElementsKit’s widgets but couldn’t reproduce it.

    So, I recommend you to navigate to the plugins details page on the useful links section. From there, open a support ticket at our support center mentioning this support thread. We will try to find out the actual issue from your websites admin panel and let you know the update as soon as possible.

    Regards,
    Benjir

Viewing 3 replies - 1 through 3 (of 3 total)
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