Divi Torque Lite critical error

  • Resolved alice20

    (@alice20)


    3 months, 2 weeks ago

    Hi, when i tried to use Divi Theme Builder it redirected me to the wordpress critical error page. I checked and when I'm turning off your plugin (https://www.ads-software.com/plugins/addons-for-divi/) it's working again so there must be an issue. I have everything updated. System Status

    :: 2024-08-09 @ 13:17:20 UTC

    Writable wp-content Directory
    1

    Writable et-cache Directory
    1

    PHP: Version
    8

    WordPress Version
    6.6.1

    PHP: memory_limit
    256M

    PHP: post_max_size
    128M

    PHP: max_execution_time
    120

    PHP: upload_max_filesize
    128M

    PHP: max_input_time
    60

    PHP: max_input_vars
    1000

    ! PHP: display_errors
    1

    Dynamic CSS
    on

    Dynamic Framework
    on

    Dynamic JavaScript
    on

    Critical CSS
    on

    Static CSS
    on

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support M. Asif Hossain

    (@asifsiam97)

    Hello @alice20 ,

    We apologize for the late reply. There could be other factors contributing to this issue. We can assure you that our plugin is not directly causing it.

    There are multiple reasons why these issues may occur:

    1. Bug or error in our plugin.
    2. PHP version of your hosting server.
    3. Cache issues.
    4. Third-party plugin conflicts.
    5. Custom CSS or JS script conflicts.
    6. Outdated WordPress, plugins, or themes.
    7. Insufficient memory limit for PHP and WordPress.

    Notice: Before proceeding, please ensure you have a full backup of your website, including your WordPress database.

    1. Find Plugin Bug/Error: Please activate WordPress debug mode and send us the debug log file or the error messages. Additionally, check your webpage console error using Google Chrome.
      How to check console errors (screenshot).

    Also, check the server error logs or the “debug.log” file located in the “wp-content” directory.

    1. PHP Version of Your Hosting Server: The issue might be related to an outdated or unsupported PHP version, such as 5.4 or the latest 8.1.9.

    Please let us know the PHP version your hosting server is using.
    (You can install the Health Check & Troubleshooting plugin, which provides detailed information, including the PHP version of your WordPress site.)

    1. Clear the Cache: Delete all types of cache files and see if this resolves the issue.
      Browser cache, Divi et-cache, WP-Rocket, or Divi Rocket’s server-wide caching could be causing the problem.
      Here is a short video explaining cache cleaning.
    2. Check for Third-party Plugin Conflicts: Deactivate all plugins except ours, then reactivate them one by one to identify if any plugin is causing the issue.
    3. Remove Custom CSS and JS Code: Temporarily delete all custom CSS and JS code from your website to see if they are contributing to the issue.
    4. Update WordPress, Plugins, and Themes: Make sure your WordPress, plugins, and themes are up to date.
    5. Check PHP and WordPress Memory Limits: Here are some general recommendations for memory limits:
      Small websites: 128MB
      Medium websites: 256MB
      Large websites: 512MB or more

      To increase the memory limit:
      Add the following line to the bottom of your wp-config.php file:
      define('WP_MEMORY_LIMIT', '256M');
      You can also monitor memory usage with a plugin like WP Memory Usage.
      If needed, contact your hosting provider for assistance in increasing the limit.

    Best Regards,
    Asif Hossain
    Plugin Support

Viewing 1 replies (of 1 total)
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