DMARC Policy Impacts FS Contact Form, bounceback messages

  • Resolved DivaVocals

    (@divavocals)


    10 years, 5 months ago

    Followed Solution 2 in this post:
    https://www.ads-software.com/support/topic/yahoo-dmarc-policy-impacts-fs-contact-form-blocks-emails?replies=9

    I wish I had found this sooner.. Been having issues with this which were compounded by my webhost’s own issues with delivering my domain based e-mails..

    As I stated, I made the changes as per Solution 2, but I am finding that UNLESS I have an email address in the “Custom Reply To” field, that I get bounce back messages upon form submission like this one:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    [email protected]
    (ultimately generated from [email protected])
    SMTP error from remote mail server after end of data:
    host mailin-04.mx.aol.com [152.163.0.67]: 521 5.2.1 :
    AOL will not accept delivery of this message.

    —— This is a copy of the message, including all the headers. ——

    Return-path: <[email protected]>
    Received: from myhostingaccount by biz150.yourhosting.com with local (Exim 4.82)
    (envelope-from <[email protected]>)
    id 1Wu0si-0003fr-GJ
    for [email protected]; Mon, 09 Jun 2014 07:49:04 -0700
    To: [email protected]
    Subject: Over the Hill Web Consulting Contact: Third one more test
    Date: Mon, 9 Jun 2014 14:49:04 +0000
    From: Sonny Crockett <[email protected]>
    Message-ID: <[email protected]>
    X-Priority: 3
    X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
    Reply-To: [email protected]
    X-Sender: [email protected]
    MIME-Version: 1.0
    Content-Type: text/html; charset=UTF-8
    Content-Transfer-Encoding: 8bit

    <html><body>
    <b>To:</b>Webmaster

    <b>Name:</b>Sonny
    Crockett

    <b>Email:</b>[email protected]

    <b>Subject:</b>Third
    one more test

    <b>Message:</b>Third one more test

    Akismet Spam Check: passed<div style=”background:#eee;border:1px solid gray;color:gray;padding:1em;margin:1em 0;”>Sent from (ip address):
    72.129.74.169 (cpe-72-129-74-169.socal.res.rr.com)Date/Time: June 9, 2014 2:49 pmComing from (referer):
    https://mydomain.com/contact-us/Using (user agent):
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

    </div></body></html>

    If I put my domain e-mail address in the “Custom Reply To” field, I don’t get these bounce back messages, but when I reply to the e-mails I am replying to my own address, and NOT the sender’s email address..

    I would obviously prefer to NOT have to manually copy and paste the sender’s email address.. Is there a solution to this??

    https://www.ads-software.com/plugins/si-contact-form/

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi DivaVocals, if you followed solution 2 from @mike Challis then that is all you can do for the time been while using this plugin.

    I personally have not found any other solution even though on any of my clients websites I have not seeing this issue yet.

    Kind regards

    Thread Starter DivaVocals

    (@divavocals)

    I personally have not found any other solution even though on any of my clients websites I have not seeing this issue yet.

    You’ve personally not seen WHAT issue?? MY issue is that I get bounceback messages if I DO NOT have a domain e-mail address in the “Custom Reply To” field.

    Mike Challis’ solution 2 does NOT indicate that a value MUST be included the “Custom Reply To” field. So MY question is twofold:
    Is this instruction MISSING from solution 2

    OR

    Is there a reason why my forms get bounceback messages without an entry in the “Custom Reply To” field?

    Hoping the man himself (Mike Challis) can provide some insight..

    Sorry I meant to say I have not had the bounce back message in all my clients and including my website before.

    Not everybody has to have a an email address in the “Custom Reply To” field. I do not have to do this with HostGator. I am glad you found a solution. If it works for you it is good your problem is resolved now.

    I do plan of changing some wording of one of the settings in the next version:

    Change:
    Enable ONLY when web host requires “Mail From” strictly tied to site.(optional, rarely needed)

    To:
    Enable when web host requires “Mail From” strictly tied to site.(recommended, see FAQ)

    Thread Starter DivaVocals

    (@divavocals)

    Sorry I meant to say I have not had the bounce back message in all my clients and including my website before.

    I don’t think you are understanding what I am asking… so let me try asking this.. In your setup do you have ANY VALUE in the “Custom Reply To” field?

    Not everybody has to have a an email address in the “Custom Reply To” field. I do not have to do this with HostGator. I am glad you found a solution. If it works for you it is good your problem is resolved now.

    Mike I get bounceback messages if I don’t have a value in this field..

    HOWEVER, if I add a value to this field the bouncebacks STOP, but I can no longer reply to the emails I get from my forms because the reply to is my own email address.. So I have to MANUALLY copy and past the senders email address into the reply..

    Are you saying that this is the way it’s gonna be??

    Diva, I think I have found the solution – the “Return Path Address” setting in FS Contact Form should be different than the email address you’ll be reading (and replying) to the messages with. Otherwise, Gmail (and probably AOL mail, too) will ignore the “Reply-To” header and replace it with your email address by default when you hit reply.

    This just worked for me in Gmail, hopefully it helps you too!

    Mike Challis, I would STRONGLY recommend noting this stipulation in the FS Contact Form settings, as it will save everyone who uses the plugin with Gmail and AOL a lot of trouble and confusion. ??

    Thread Starter DivaVocals

    (@divavocals)

    Diva, I think I have found the solution – the “Return Path Address” setting in FS Contact Form should be different than the email address you’ll be reading (and replying) to the messages with. Otherwise, Gmail (and probably AOL mail, too) will ignore the “Reply-To” header and replace it with your email address by default when you hit reply.

    Not sure I understand your solution here..

    So I have my domain email address in the following fields:

    • Email To
    • Return-path address
    • Custom Reply To

    How exactly should I have set this up so I don’t get bounceback messages, and I don’t have to manually enter the reply to address when replying to emails..

    EDITED TO ADD:
    Nevermind.. just updated the plugin.. I now see Mike’s improved help tips.. I removed the entries in

    • Return-path address
    • Custom Reply To

    and now it all seems to be working without bouncebacks etc.. Tested with my AOL address to make sure the original issue (the DMARC Policy ) is not rearing it’s ugly head..

    Hi @divavocals, sounds like you have solved your problem. Well done! If you don’t mind and you don’t need more help with this issue can you mark this support thread as resolved.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘DMARC Policy Impacts FS Contact Form, bounceback messages’ is closed to new replies.