Do Dot Purchase ANY Themes!

I like this theme and even purchased the PRO version. It is a clean theme with just the right options to customize the site. However with that said, I have 2 GIANT complaints …

1) There is no support system in place for Pro users, they are stuck using the same free support system as everyone else. Apparently, you have to purchase the Pro theme PLUS subscribe to a support package on top of that. Nearly every professional developer I’ve dealt with in the two decade I’ve been building sites offers their end-users a support option that COMES WITH any paid version of their themes, these developers do not. The few extra features you get with their themes does NOT warrant the cost for not having support too, and frankly there is no excuse short of mustering more money out of users who have already purchased a commercial theme.

2) AND to top it off, they release bug fixes and updates to the free versions BEFORE they fix them in the PRO versions … just how backwards is that! I paid for a pro version where I get no extra support over the free version and now have to wait weeks (is what I was told) while the free version gets its updates to bugs first! This is totally unacceptable by today’s developer standards! Who operates their business by those standards in this day and age?

As both of these issues are so ridiculous I subtracted two stars for each. The developer will no doubt reply with some excuse, but there is NO excuse they can give for this level of blatant, and almost conniving, disregard for the paying consumer.