Do I really need this?

Hello @bloohair thanks for getting in touch. When setting up Site Kit it is required that you login with a Google account that you have access to. Once connected you can connect several different modules for Google services such as Analytics.

Are you running into an issue when first selecting your Google account to connect with? If yes then could you please share any messages you see on screen at this moment as well as any console errors you may see.

Hi Adam, thanks for getting back so quickly. The G-Code ran out of time, I am trying again now and the client has sent a G code in good time. I log in and attempt to activate Site Kit. This is the error I get:-

Error connecting Site Kit

The Site Kit setup was interrupted because you did not grant the necessary permissions.?Get help

But I have been granted access. Initially I was already logged into the correct Google account. I have the option to Redo the Setup or Log in with Google – but go around in circles. I am logged in now. I think it’s more of a Google error not a site error.

Console report:

Uncaught (in promise) TypeError: Cannot convert undefined or null to object
at Function.keys ()
at companion-bubble.js:1465:19716
at Generator.next ()
at Ln (companion-bubble.js:1465:19134)

And:

Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

@bloohair Thanks for sharing. Could you ensure that when trying to set up Site Kit that all the permissions are being granted which you can check here.

Could you also share your Site Health information. You can?use this form?to share privately if preferred. Please ensure you include your hosting provider here.

Thanks. I can’t even get to the bit where it mentions all permissions.

Site health report gives this:

wp-core

version: 6.1.1
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 9
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/customer/www/rfg.org.uk/public_html
wordpress_size: 65.00 MB (68157054 bytes)
uploads_path: /home/customer/www/rfg.org.uk/public_html/wp-content/uploads
uploads_size: 1.31 GB (1409435829 bytes)
themes_path: /home/customer/www/rfg.org.uk/public_html/wp-content/themes
themes_size: 20.38 MB (21368349 bytes)
plugins_path: /home/customer/www/rfg.org.uk/public_html/wp-content/plugins
plugins_size: 131.32 MB (137703136 bytes)
database_size: 57.00 MB (59768832 bytes)
total_size: 1.58 GB (1696433200 bytes)

wp-dropins (1)

advanced-cache.php: true

wp-active-theme

name: Page Builder Framework (page-builder-framework)
version: 2.10.2
author: David Vongries
author_website: https://mapsteps.com/
parent_theme: none
theme_features: core-block-patterns, block-templates, widgets-block-editor, custom-logo, custom-background, title-tag, post-thumbnails, automatic-feed-links, html5, customize-selective-refresh-widgets, menus, editor-styles, align-wide, header-footer-elementor, widgets
theme_path: /home/customer/www/rfg.org.uk/public_html/wp-content/themes/page-builder-framework
auto_update: Disabled

wp-themes-inactive (4)

Twenty Twenty: version: 2.1, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.7, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.3, author: the WordPress team, Auto-updates disabled

wp-mu-plugins (1)

Health Check Troubleshooting Mode: author: (undefined), version: 1.8.1

wp-plugins-active (31)

AddToAny Share Buttons: version: 1.8.5, author: AddToAny, Auto-updates disabled
Advanced Custom Fields: version: 6.0.7, author: WP Engine, Auto-updates disabled
Better Search Replace: version: 1.4.2, author: WP Engine, Auto-updates disabled
Categories Images: version: 3.0.1, author: Muhammad El Zahlan, Auto-updates disabled
Contact Form 7: version: 5.7.3, author: Takayuki Miyoshi, Auto-updates disabled
Contact Form 7 Image Captcha: version: 3.3.5, author: KC Computing, Auto-updates disabled
Custom Post Type UI: version: 1.13.4, author: WebDevStudios, Auto-updates disabled
Disable Comments: version: 2.4.3, author: WPDeveloper, Auto-updates disabled
Disable Gutenberg: version: 2.8.1, author: Jeff Starr, Auto-updates disabled
Duplicate Page: version: 4.5, author: mndpsingh287, Auto-updates disabled
Essential Grid: version: 3.0.16, author: ThemePunch, Auto-updates disabled
MainWP Child: version: 4.3.1, author: MainWP, Auto-updates disabled
Page Builder by SiteOrigin: version: 2.20.4, author: SiteOrigin, Auto-updates disabled
Page Builder Framework Premium Addon: version: 2.9.1, author: David Vongries, Auto-updates disabled
Page scroll to id: version: 1.7.7, author: malihu, Auto-updates disabled
PublishPress Future: version: 2.8.3, author: PublishPress, Auto-updates disabled
Redirection: version: 5.3.9, author: John Godley, Auto-updates disabled
SiteGround Security: version: 1.3.9, author: SiteGround, Auto-updates disabled
Site Kit by Google: version: 1.93.0, author: Google, Auto-updates disabled
SiteOrigin Premium: version: 1.38.1, author: SiteOrigin, Auto-updates disabled
SiteOrigin Widgets Bundle: version: 1.46.3, author: SiteOrigin, Auto-updates disabled
Slider Revolution: version: 6.6.10, author: ThemePunch, Auto-updates disabled
SVG Support: version: 2.5.5, author: Benbodhi, Auto-updates disabled
Team: version: 4.2.0, author: RadiusTheme, Auto-updates disabled
Team Pro: version: 3.2.3, author: RadiusTheme, Auto-updates disabled
VS Event List: version: 15.6, author: Guido, Auto-updates disabled
WC Captcha: version: 1.3.1, author: WebCource, Auto-updates disabled
WordPress Importer: version: 0.8, author: wordpressdotorg, Auto-updates disabled
WP Rocket: version: 3.12.5.2, author: WP Media, Auto-updates disabled
Yoast SEO: version: 20.0, author: Team Yoast, Auto-updates disabled
Zero Spam for WordPress: version: 5.4.4, author: Highfivery LLC, Auto-updates disabled

wp-plugins-inactive (4)

All-in-One WP Migration: version: 7.70, author: ServMask, Auto-updates disabled
All-in-One WP Migration Unlimited Extension: version: 2.47, author: ServMask, Auto-updates disabled
Health Check & Troubleshooting: version: 1.5.1, author: The www.ads-software.com community, Auto-updates disabled
SiteGround Optimizer: version: 7.2.9, author: SiteGround, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 1024M
upload_max_filesize: 1024M
max_effective_size: 1 GB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

wp-server

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 1024M
php_post_max_size: 1024M
curl_version: 7.66.0 OpenSSL/1.1.1q-fips
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 5.7.39-42-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 500

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/rfg.org.uk/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/rfg.org.uk/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

google-site-kit

version: 1.93.0
php_version: 7.4.33
wp_version: 6.1.1
reference_url: https://rfg.org.uk
amp_mode: no
site_status: not-connected
user_status: not authenticated
verification_status: not-verified
connected_user_count: none
active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?</img>
https://www.googleapis.com/auth/userinfo.profile: ?</img>
https://www.googleapis.com/auth/userinfo.email: ?</img>
https://www.googleapis.com/auth/siteverification: ?</img>
https://www.googleapis.com/auth/webmasters: ?</img>
https://www.googleapis.com/auth/analytics.readonly: ?</img>
capabilities:
googlesitekit_authenticate: ?</img>
googlesitekit_setup: ?</img>
googlesitekit_view_posts_insights: ?</img>
googlesitekit_view_dashboard: ?</img>
googlesitekit_manage_options: ?</img>
googlesitekit_update_plugins: ?</img>
googlesitekit_view_splash: ?</img>
googlesitekit_view_authenticated_dashboard: ?</img>
googlesitekit_view_wp_dashboard_widget: ?</img>
googlesitekit_view_admin_bar_menu: ?</img>
enabled_features:
adsenseSetupV2: ?</img>
dashboardSharing: ?</img>
ga4ActivationBanner: ?</img>
ga4Reporting: ?</img>
gm3Components: ?</img>
gteSupport: ?</img>
userInput: ?</img>
search_console_property: none
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes
analytics_4_property_id: none
analytics_4_web_data_stream_id: none
analytics_4_measurement_id: none
analytics_4_use_snippet: yes

@bloohair Thanks for sharing. I can see that you have the Health Check and Troubleshooting Mode plugin. Have you already tried following the steps with that here? If not, could you please follow the steps to see if that makes any difference.

Would it also be possible for you to share a recording of this experience which will help us to understand this better. You can use a service such as Loom to record and share the video URL here.

As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.