Do not create ticket

  • Resolved Marius

    (@mariusfv)


    5 years, 11 months ago

    Hi,

    We use before WP Support Plus in other projects but we read that they recommend your plugin now.

    We try to create ticket as admin and as user, we try Firefox and Chrome but no ticket are created and btw attach file do not working too.
    WP version 5.02
    Theme: Divi from Elegant Themes
    PHP: 7.2
    SQL: Maria Database 10.2

    See console error:
    https://ibb.co/CHrtM6f

    Other questions:
    1. Can we global disable attache file?
    2. Can we restrict attach file extensions to .jpg, .png only? Is about security concern, we do not want users to upload .php files!
    3. Why is not present default category? If we use only one category is not logical to put user to select General!
    4. Default priority? If we allow ticket priority why “Low” can not be set as default priority? If user want to change will change.

    We recommend you to add Tools inside your plugin and to check PHP required extensions for your plugin to work correctly. Like Woocommerce, they check for PHP version, Soap extension, etc. Every respectable plugin have inside Tools option where they check required extensions!

    • This topic was modified 5 years, 11 months ago by Marius.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,
    For console error, it may conflict with some other plugin.You can troubleshoot this yourself by disabling all plugins and activating them one by one. This way you will find the plugin causing the conflict. If you still facing this issue then please create ticket on SupportCandy website.

    1. Can we global disable attache file?

    You can enable/disable attachment file only for guest. For this, please go to Support > Settings > Advanced Settings and select for guest can upload files.

    2. Can we restrict attach file extensions to .jpg, .png only? Is about security concern, we do not want users to upload .php files!

    We have handled file attachement restriction. Users can not upload .php extension file.

    3. Why is not present default category? If we use only one category is not logical to put user to select General!

    You can create your new category and then you can set your created category as default. Please follow below steps:
    1. Please go to Support > Settings > Ticket Categories and add new category.
    2. To set default category, please go to Support > Settings > General and then select your default ticket category.

    4. Default priority? If we allow ticket priority why “Low” can not be set as default priority? If user want to change will change.

    You can choose your default priority. For this, please go to Support > Settings > General and then select your default ticket priority.
    User can choose ticket priority while creating ticket.

    We recommend you to add Tools inside your plugin and to check PHP required extensions for your plugin to work correctly. Like Woocommerce, they check for PHP version, Soap extension, etc. Every respectable plugin have inside Tools option where they check required extensions!

    Thank you for the suggestion regarding compatibility checking tool. We have added it in our suggestion list.

    Thread Starter Marius

    (@mariusfv)

    Hi,

    My friend, I’m with WordPress for over 10 years.
    When I start this topic I already disable all plugins and put the default WP theme.

    So, see errors with all plugins disabled and with default WP theme:

    https://ibb.co/TbVXcsG

    Plugin Author SupportCandy

    (@supportcandy)

    Hello Marius,

    Great! We must give steps considering user is beginner ??

    Can you please create ticket on our website for this issue? Our technical team will help you their best to get rid of the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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