Do not engage with these folks

This is simply my experience.

1. Their backups are not compatible with Bluehost -trust me we tried for weeks.
2. They deleted all my backups which they stated they could not recover which is a shining example of negligence.
3. In support tickets they tried to sell stuff one either doesn’t need or is already included.
4. I’ve found average response times to be about 20 Hours to reply to my requests apart from the auto-respond email. That’s ok but I need better especially when it comes to security.