Do NOT expect ANY support for a Paying Pro Customer

  • Horrid and ridiculous that you cannot get support from this company. No chat. No phone. No email. But they do have a very quick way for you to pay them.

    I am going to be looking for a new block builder. Just cancelled my auto-renew.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    I’m sorry to hear about your frustration with our support options. While we don’t offer phone support, I’d like to clarify that we do have a range of support channels available, including live chat, email support, and even personalized consultations via video call for more in-depth assistance (available for an additional charge).

    You can find all the ways to contact our support team here: https://elementor.com/help/how-to-submit-a-support-ticket/. We strive to ensure that every customer has access to the help they need as quickly as possible.

    I understand your decision to cancel, but if you’d like to give us another chance, we’d be happy to assist you through any of our available channels.

    Thank you for your feedback, and please don’t hesitate to reach out if there’s anything we can help with in the meantime.

    Best regards,

    Thread Starter rtmoore

    (@rtmoore)

    This is 100% incorrect and not truthful. I have followed your steps, and I get sent into a loop. The ONLY chat that you have is AI driven, and it is not helpful in my case. I have a screen recording of my efforts…but I can’t attach it or contact you via email. (why do you hide your customer service email?) Would love to show this video to prove that you are watering down your customer service.

Viewing 2 replies - 1 through 2 (of 2 total)
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