Apology Needed

Hi @jhawker81,

While I appreciate you taking the time to share your feedback, we must also clarify that we tried our best to find an effective solution to the issue you encountered. That’s why we requested that you share a screenshot or more details of the issue several times so that we can understand the exact cause of the problem. We could have walked you through the solution.

But, you haven’t provided us with anything that would help us resolve the issue. You are saying that we would never get back to you, but we responded to each of your responses in less than an hour.

Even when you asked for a refund, we never told you that we wouldn’t give you a refund. The only thing we asked for was some assistance from your end so that we could help you.

But, then again, you started threatening us by saying mean things instead of helping us solve the problem.

You know, I got on here to delete because I felt bad and was going to remove until i read your response. Sir, you don’t get it. I told you what happened sent request for refund the next day after purchase and have wasted my time going back and forth with you for over a week.

Why in the hell do I owe you anything. If this was my company refund would have been made and then I would of asked if you could show me the issues at hand.

As I have mentioned in over 20 emails with you for a refund, why in the world would I want to “reactivate your plugin” and go through the issues all over again with a crashed site? I have only asked for a refund. Once I see that, I will let people know that a refund has been issued.

You have really wasted a lot of my time and I am sick of it!!

I made some uncalled for comments about this product and I would like to issue an apology. I purchase this and it screwed up my shop page and I was going back and forth for refund. However, they kept insisting on me to send screenshots of my issue and I was afraid to do that and go through the same issue. However, they sent me a video and this was only something that needed to be changed in the settings.

I am not a designer nor developer; therefore, my frustration was getting to a point of boiling LOL.

Again, this was my fault and no fault of the company they were only trying to help and I didn’t want to take any chances. Needless to say, it was a simple fix and I will see how the product works.

Sorry for my bad review at the start and thank you for helping!

Hi @jhawker81,

I genuinely appreciate you for understanding the whole situation ??

Our support rep insisted on getting to the bottom of the issue only to provide you with a viable solution.

Since you were not interested in reactivating the plugin, we respected your decision and wanted to offer you a platform where you could recreate the issue safely.

If only you had sent the screenshot earlier, the problem would have been sorted out in just a few emails. Please note that it was not actually an issue, but an option that needed a slight adjustment.

Yes, even we could feel the temperature of your boiling frustration ??

Anyway, I am delighted to hear that you understand we were only trying to help.

If you ever need any further assistance in the future, please don’t hesitate to reach out.

Our dedicated support team is always here to help ???♂?

Wishing you all the best,
Tarek Aziz