Do not use this plugin

Thank you for your feedback.

As we found out the issue is specific and happens only on your website. We couldn’t repeat the issue in our environment locally or on the Internet.

It’s very hard to fix the issue without being able to see it first-hand. Strict 4 hour window of access is not enough for us to resolve it.

All the best.

Hi Serge.

Stop lying to your users. You have no way of knowing that the issue is specific to our website. If anybody reads the thread, they’ll see that your company gave erroneous troubleshooting steps that would never have been issued as instructions if anybody were actually reading their correspondence.

You have been given access to the back-end multiple times before you requested two days unfettered access to our entire user database and their personal information, with implications that as a security company you should understand but clearly you don’t.

In the two month long thread that highlights your company’s incompetence, you mention taking the feedback as if you were going to improve upon it. Coming to this thread to defend the indefensible is not that. Your customers (and future customers) are reading this.

We did our best to fix the issue. We believe it’s a hosting related problem of the DDoS protection filters that can interfere functioning of the CleanTalk plugin.

If you don’t like our plugins and services don’t use them.

Regards.

@abruski17,

We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.