Do the reactions work on the free version?

  • Resolved 8bit7

    (@8bit7)


    9 months ago

    Seems clicking the reactions doesn’t do anything. I notice in the demo it changes to something like “thanks for sharing” but mine doesn’t do anything.

    Just wondering if it’s normal or if mines broke.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi 8bit7,

    Greetings. Sorry for not getting back to you sooner.

    We’ve checked and tested your query on our end. You can check that out here: https://d.pr/v/5MX2Oo

    Can you please check for plugin conflicts by following this:

    Plugin conflict check: Often, we see problems occur in combination with another plugin or theme. The fastest way to rule out any conflict is to temporarily deactivate all the plugins except BetterDocs. Simply go to your WordPress Dashboard navigate to wp-admin => Plugins, and then deactivate other plugins.

    After deactivating all plugins, check if the issue still persists. If the issue goes away, then a plugin conflict is likely.

    Enable plugins one by one: Reactivate your plugins one by one, checking the website after each activation to see if the issue reappears. This will help you identify the plugins causing the conflict.

    Besides, you can switch to a different theme like Astra, Flexia, or Twenty Twenty Three. And, check back as well.

    Let us know how it goes. Thank you!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi 8bit7,

    Greetings.?

    We’re glad to let you know that we’ve released a new version of BetterDocs. Could you please update your plugin and check again whether you’re facing the same issue or not?

    Looking forward to hearing back from you.
    Thank you.

    Enwikuna

    (@enwikuna)

    Not sure if it makes sense activating this feature if you are not able to see any analytics without the pro versioN!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi 8bit7,

    Greetings.?Sorry for any inconvenience that you faced.

    We’re glad to let you know that, In the recent update of the free version, users should be able to view the reactions count in the BetterDocs list view. Please check the demonstration here: https://d.pr/v/rR4s3T.

    Hope it might help you out.
    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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