Document preview error…

  • Resolved redair

    (@redair)


    10 months, 2 weeks ago

    Hi.

    Suddenly we get this message “Document not available for order #4611, try selecting a different order.” Does not work with ANY order.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @redair,

    This is not an error, but a notification regarding the document availability for the selected order.

    Are you maybe disabling specific order statuses under WooCommerce > PDF Invoices > Documents > Invoice > Disable for?

    If so, please note that if the order has not reached an allowed status yet, that is, one that is not selected in that setting, the PDF invoices will be disabled.

    Thread Starter redair

    (@redair)

    No, that didn′t help…

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Just in case, could you please check if the PDF Invoice document is activated, under WooCommerce > PDF Invoices > Documents > Invoice?

    Thread Starter redair

    (@redair)

    Sorry…. i missed that. Thanks for great help ??

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Not problem! We have a lot of available settings, so I understand that you need some time to get use with all of them ??

    By the way, if you don’t mind and have the time, do you think you could leave us a review?

    Thanks in advance and all the best with your store!

Viewing 5 replies - 1 through 5 (of 5 total)
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