Docx/word files don’t download

  • Resolved vitoptimiert

    (@vitoptimiert)


    3 years ago

    We use the plugin Download Monitor and it always worked well, but on this site we have a problem. Every file type is able to be downloaded but word/docx files are not. it always says “file path not defined. return to Homepage->” and were not sure why.
    Thank you for your help in advance!

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  • Plugin Support beatrice12

    (@beatrice12)

    Hello @vitoptimiert,

    Thanks for reaching out to us!

    Can you please send us a screenshot with how you added the file? We tested on our end and it works properly.

    Warm regards,
    Beatrice.

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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