Dodgy behaviour with files downloaded

  • Hi, I would like get it explained how it actually works.
    Having a website, where I used a symple button coding for displaying a pdf document I have encountered this problem:
    I uploaded a document with a minor error. It was functional, when I click on that button, it opens in another window and there I see the error in the document. I correct that error, permanently delete the faulty document from the Media and upload the new one with the same name. It had the same link. I save and refresh everything and click on the button. The old faulty document displays. But I am 100% sure that I have uploaded the amended document. This happened several times.
    The only thing that worked was that I kept the old document (now amended) and uploaded the same one again, while the first one was there. The system has automatically added number 1 at the end of the link, just before the .pdf. I used this link for the symple button code. Heureka! Finally the correct document has been displayed.

    I do not understand how it works. I permanently deleted the faulty document, repeatedly uploaded the new correct one, they had the same link then. Yet the old faulty constantly kept displaying until I did the trick I mentioned above. HOW COME?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Maybe you have a caching plugin?

    Thread Starter Ellen78

    (@ellen78)

    What is it? I am not aware of it…

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    If you find any weird behaviour you should deactivate all of your plugins, and with caching plugins you have to clear their caches in settings first, and then switch to the default Twenty Fourteen theme to rule out any theme or plugin-specific behaviour.

    Thread Starter Ellen78

    (@ellen78)

    I have a purchased theme, not the free ones. Will it make a difference? This problem I described does not bother me much, I just wanted to understand where the problem might be… You may be right, one of the plugins, but I have quite few there that do the job and without them some features of my website would be lost, compromising the customer experience, which I would like to avoid.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    You should raise this issue with your theme vendors.

    Thread Starter Ellen78

    (@ellen78)

    Thanks, I will.

    Meanwhile, any suggestions, which plugin might it be?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    No – https://www.ads-software.com/plugins/search.php?q=cache

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    And you may not even be using a plugin from that repository

    Thread Starter Ellen78

    (@ellen78)

    Well, if they all have cache in their name, I certainly do not use any, unless this function is in some that does not have cache in its name… I have the Jetpack plugin, which has many functions. Or All in One SEO pack, Cookie notice, etc…

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    So from the perspective of a developer there’s no way of knowing what’s causing the issue outright, you need to debug this with the people who know your website best. With the people who made your website for you.

    Thread Starter Ellen78

    (@ellen78)

    I made the website for me, from the sources available ?? I only had a little help setting few things at the beginning and guiding me through this, but the content of the website is my own work. I started knowing virtually nothing about creating a website, now I am managing and modifying it myself, with some degree of html manipulation, also in the CSS.

    Thread Starter Ellen78

    (@ellen78)

    PS, the most knowledgeable person of the technical things on my website is probably the theme vendor, as you mentioned earlier. She made it, she knows coding, she is the best to spot an error, I am not educated in coding. I keep it together with the power of my will ??

Viewing 12 replies - 1 through 12 (of 12 total)
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