Dodgy renewals

  • I accidently forgot to cancel the annual subscription to this service and discovered they had renewed it without any warning. They even charged a my credit card on file which had expired. I asked for a refund as I had no intention of using this software but they refused.

    I find this method of auto-renew by stealth highly unethical and if it is not already it should be illegal. I think it is a poor reflection on the company itself.

    An ethical company would understand, empathise and accept that this was an accidental purchase and refund the charge.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Richard from Elementor

    (@richardk23)

    I’m sorry to hear you had a bad experience with your renewal. If you feel your case wasn’t handled fairly, please write to us at [email protected], and we’ll take a second look.

    Thread Starter discoverme88

    (@discoverme88)

    Thanks for your reply and offer to explain the issue to your team again but I think I know how the discussion will go. I will explain it all again and your support team will explain that it is in the terms and conditions – which is all true and probably (?) legal but that is not my point. My point is that from an ethical perspective it should not be part of your payment policy.

Viewing 2 replies - 1 through 2 (of 2 total)
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