Does completing the form create the site?

This is the content in the email the admin gets.
==========================

New user registration on your site {site_url}:

{all_fields}

The account is still not activated and needs your approval. To activate this account, click the link below.
{account_approval_link}

Click {submission_url} to view the submission on your website’s dashboard.

This message was sent from {site_url}

Hi @quintinm

Sorry for the delay here.

We made a couple of tests but it worked fine on our end.

Before we move to any further troubleshooting, could you just take an extra test?

It is a plugin conflict test.

Since it requires disabling the plugins, please try this test on a staging website https://www.ads-software.com/plugins/wp-staging/ https://wpmudev.com/blog/set-up-staging-site-cheap-shared-hosting/

The conflict test workflow can be found at https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let us know the result you got.
Best Regards
Patrick Freitas

Hello.
I switched off all the plugins except forminator
The problem persisted.
https://snipboard.io/0V2Oie.jpg

I then changed the theme to 2021 and the same result.

The sites are not being generated and there is no link for approval in the email.
Can i give you access to the site to check the settings are accurate?

Hi @quintinm

Thanks for doing the test and letting us know!

I got a feeling that somehow we are all missing something here, I’m just not yet sure what.

To take things a few steps back, I’ve tested your form that you shared here again on my own test site. I used both Pro version (just to have a confirmation) and the same 1.15.2 free version of the plugin as available here.

I only used “out of the box” setup with no additional plugins enabled and the only changes I made to the form were:

– I updated e-mail addresses so notification would go to my inboxes
– and I set the form to store submission in DB (that was already discussed and you made that change on your end, I believe)

Then I tested registration multiple times and in all cases I had

– “your new account is under review” mail to registering user inbox
– submission notification with activation link to my admin account
– then after clicking on activation link (which, by the way, unfortunately does not give any confirmation but that’s a different story) I got “Account activated” confirmation mail to my user account
– and both user and new sites were created and showing up on “users”/”sites” lists accordingly in Network Admin

Note: since they are not your sites they won’t show up under “My sites” menu, just on “Sites” page in “Network Admin”.

So that appears to be working out of the box and something must be interfering with it specifically on your setup. Yet, you have performed the conflict test without success so I’m wondering:

1. at some point it “almost” worked for you as you stated in this post: “#1. yesterday i got an email application and it included the link:
=====================================
The account is still not activated and needs your approval. To activate this account, click the link below.(…)”

Later on you mention that you didn’t get activation link any more so I’m wondering what has changed… Do you recall any changes to the site configuration or form configuration that might not been mentioned in this conversation?

This e-mail with a link, was it it after or before you’ve added custom MU plugin code shared by my colleague?

When doing conflict test recently, did you do it with- or without this mu plugin code on site?

Kind regards,
Adam

Hello.

I am completely confused.
I had one site show the url and it was added to the system.
nothing since then.
No idea what has changed as so much has changed.

I did the conflict test with the MU pluggin installed.
But i have just gone in, changed the mu-plugin folder name and tested.
Same result.
I changed to the 2021 theme, same result.

This is the current form export – i have no idea what else to do now.
https://drive.google.com/file/d/19cy5UACUeRKEtc-5j4H4fj0phr6PmmY0/view?usp=sharing

I have just noticed something else which is confusing me even more.

The admin and user notification emails set up in forminator and what i get in my email are different.

User notification email:
———————–
https://snipboard.io/7JthAU.jpg
This message is completely different and i cannot find where i edited it.

Admin notification
——————
https://snipboard.io/tpXDNS.jpg
Subject line is missing “needs approval”
The text in the body is not the same.

How can these forms be different?
Where else can they be edited and set up?

Hi @quintinm

This is odd,

One email is triggered by WordPress but the second one should follow your email template.

Could you please send me an email to [email protected] using this template:

Subject: "Attn: Patrick Freitas"

Message: link back to this thread for reference

Best Regards
Patrick Freitas

Hi.
JUust a normal email or from the site?
Not sure what you mean.

Hi @quintinm,

Yes, just a normal email as requested with the link to the thread.

Regards,
Nithin

Hi @quintinm

Following our email, it seems the Forminator update fixed the issue.

I am marking this as resolved, but feel free to ping us any time you need.

Best Regards
Patrick Freitas