Does everything except what it suppose to

  • I brought the plugin in app sumo deal. It worked fine for a week or two and I started seeing the share count drops significantly. the share count is not at all accurate. it is not counting shares after 1 by the same device and the count turns 0 after refreshing the page.

    I have approached the team and raised the concern about it (~Feb 18th). they could reproduce the problem but said the fix would be released in the next update. so far nothing happened.

    The user account page on the website is a disaster. I could not find the link to check the status of existing tickets. I could not find it either in support page as well. Do I have to raise a ticket to find my existing tickets?

    I am not happy with the product at all.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Social Snap

    (@socialsnap)

    Hi,

    I’m sorry to hear that you’ve had a bad experience with our product.

    We give our best to reply and fix all issues reported. If the plugin update did not fix the problem on your end, could you give our team another chance to help and make this work for you?

    I hope we can communicate further on our support system and help us earn back your trust.

    Thread Starter venkatapardhasaradhi

    (@venkatapardhasaradhi)

    Thanks for replying after a week I. WordPress forum and no reply for the ticket I raised at the same time.

    I have moved over to another plugin. Most of the people use plugins are not technically sounds often replies on support. Having bugs is understandable but bugs+ no support is not a product to be used.

Viewing 2 replies - 1 through 2 (of 2 total)
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