Does it capture the phone number?

  • Resolved diegpl

    (@diegpl)


    2 years ago

    Does this plugins capture the phone number too, or just the e-mail? Tks! ??

    • This topic was modified 2 years ago by diegpl.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smallfishes

    (@smallfishes)

    Hi @diegpl

    Thanks for reaching out.

    If the cart can associate a cart with a customer record in the database, it will show the email address from that profile. If they filled out the phone number, you could look it up, but the plugin doesn’t show it currently.

    Just to be clear the plugin doesn’t actually capture the email address or phone number.

    Does that make sense?

    Thread Starter diegpl

    (@diegpl)

    What do you mean with “I could look it up, but the plugin does not show it currently”? So, it does not capture the phone?

    Plugin Author smallfishes

    (@smallfishes)

    Hi @diegpl

    That’s correct, the plugin doesn’t capture the phone number.

    If the plugin is able to associate a cart with an existing account it will show the email in the table. If you want to view the phone number, you would just need to look up the customer profile in WooCommerce for that email address.

    Does my explanation make sense?

    Thread Starter diegpl

    (@diegpl)

    Hmm, but the user is not always in the platform, specially if the cart was abandoned…

    Plugin Author smallfishes

    (@smallfishes)

    Hi Diegpl,

    That’s right. If you want to capture the email and/or phone in that case there are plenty of other plugins that will do that for you.

    Let me know if I can help with anything else.

Viewing 5 replies - 1 through 5 (of 5 total)
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