Does it work now ? 1.4.0

Just updated this afternoon. Had hoped this would solve our “pending payment” issues and at first things seemed to go fine. Processed two orders, apparently without issue. Then, had the same customer attempt to checkout four times (all with credit card). The first and second payments are just marked “pending payment”. The third payment is marked “processing” (so, a success), and the last one is marked, “pending payment”. Can’t see why he would check out a fourth time if the third time went fine. Apparently he didn’t realize the payment was successful?

What a mess. Why is this happening? Nothing is showing up in the php error logs. I’ll switch logging on again and see if that provides any clues. It never has in the past though. We may also be able to talk to the customer to see what was happening on his end. Reports in the past have lead me to believe this is happening at PayPal’s sever (maybe that’s why I’m not getting anything to go on in my logs).

Initially, we had used PayPal Standard (for a couple years) and had zero problems. My client wanted a Credit Card option up front. So, he purchased PayPal Pro (by WooCommerce/PayPal). After several weeks of trying to get that to work (we contacted PayPal and had numerous phone conversations), it finally seemed to function as intended. Although, not right away. Something must have changed outside the plugin settings (which we never changed after the tech confirmed they were correct), because about a week later, these glitches just seemed to vanish.

We had no problems for many months.

Then … about two weeks ago the same problems began appearing again. The “Pending Payment” issues returned. Customers report being left to stare at a spinning wheel when completing checkout. They’re not sure if the payment is completed on not. Many of them reload or try again. Sometimes it works. Sometimes it doesn’t. Some call worried they might be billed twice. Thankfully, that only happened once.

So, with “PayPal Pro” on the blink again, we opted to try this here new plugin (WooCommerce PayPal Payments). Had the same troubles right away. Headed over to this support forum and learned others are having similar issues. PayPal/WooCommerce seemed aware of it and planned to release another update this week. I updated this afternoon.

And here we are. My client has used PayPal for many years and isn’t too excited about switching processors. However, I know he’s had just about enough. If this wasn’t his slow season, I imagine he’d be signing up at Authorize or Stripe about now.

If I can provide any info that might lead to a solution I’d be happy to help.

Hi @dervonz,

If you couldn’t place any orders with version 1.3.2, then your PayPal account was probably not onboarded properly. Our next plugin version contains some checks to verify that an account was onboarded correctly and will notify you if further action is required. But it’s difficult to judge without more information about what exactly went wrong for you.
If you could send us a copy of your log files and the WooCommerce system report, we gladly take a closer look: https://paypal.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/

In any case, update 1.4.0 resolved some issues, including one that could potentially prevent the checkout from being completed properly for guest users registering a user account in the checkout.

@fitwd Do you have the PayPal Card Processing enabled? There is currently an issue with PayPal’s 3D-Secure integration in the hosted fields that could lead to increased decline rates of credit cards. It may also have been a combination of this, and the guest checkout problem mentioned above.
The credit card payment issue does not apply to the regular credit card method from within the Javascript frame when you disable the PayPal Card Processing. But if you reach out to us as described above as well, then we can maybe provide a temporary workaround for the PayPal Card Processing until PayPal resolved the issue.

Kind regards,
Niklas

@niklasinpsyde Thanks for the reply. I did have a PayPal payment (non-credit card) go through with no issues about 7 hours ago.

Following that, I had two credit card payments take place. They seem to have worked. However, for each order marked “processing” there appears a duplicate order (in woocommerce) marked “pending payment”. These entries have exactly the same timestamp.

Interesting about the 3D-Secure integration problem. I imagine having this process inserted into the pay flow could create unexpected issues both for the processor and the end user. Are you saying 3D secure might be why some of these issues are cropping up? How big of an issue has this become? I googled around regarding 3D secure and found information about when and where 3D secure implementation is required to be somewhat confusing.

There is a 3D secure section in the plugin settings under card processing but there’s no option to turn it on or off. Is 3DS mandatory at this time for all transactions?

Thanks for your time,
Tim

Edit: We are only using guest checkout at this time. So, no user registration/login is involved during checkout.

• This reply was modified 3 years, 3 months ago by fitwd.

Hi @fitwd,

In terms of plugin settings, there is nothing you can influence in regards to 3D-Secure as it is basically controlled by PayPal directly. The PayPal SDK in the plugin currently sends a suboptimal parameter that we couldn’t override previously. Our next update aims to provide a solution for this though.
3D-Secure is mandatory in certain regions, but the details are handled by PayPal.
We can take a closer look at these duplicate orders and provide you with a potential workaround if you open a support ticket as described in my answer above.
Thanks!

Kind regards,
Niklas

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